Ratings based on 63 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024 on Hotels
by A verified traveler
Posted 19 May 2024 on Hotels
My stay was amazing. Simply amazing. The only comments I may have are for the staff to please fix the toilet seats in the unit. Otherwise, what an amazing stay. The pool was so clean ❤️
Comment from Hotel Management
21 May 2024 by Author, Hotel Management
We're deeply grateful for your incredible review! It warms our hearts to know how much you cherish our services and your issues will be addressed with the relevant department.
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 20 May 2023
Value for money (off season), spacious chalets, friendly cleaning staff, well equipped self catering kitchen
Comment from Hotel Management
23 May 2023 by Bev, Hotel Management
Hi thereThank you for your awesome review, I am so glad that you and your family had a great stay with us, look forward to welcoming you soon.
by A verified traveler
Posted 2 May 2023 on Hotels
Comment from Hotel Management
9 May 2023 by First Family , Hotel Management
Hi there Carina!We are delighted to know that you had an amazing stay Hoping to see you soon :)
by A verified traveler
Posted 22 Oct 2022 on Hotels
Comment from Hotel Management
24 Oct 2022 by Bev, Hotel Management
Thank you for your feedback regarding your recent stay at Chakas’ Rock Chalets Resort. We take your feedback very seriously as we pride ourselves in high standards and quality at Chaka’s Rock Chalets and will certainly investigate your concerns that impacted negatively on your stay.We hope to welcome you back to Chaka’s Rock Chalets in the near future.
by A verified traveler
Posted 23 Apr 2022 on Hotels
Comment from Hotel Management
25 Apr 2022 by Bev, Hotel Management
Dear Sir/Madam
Thank you for your feedback regarding your recent stay at Chakas’ Rock Chalets Resort.
We take your feedback very seriously as we pride ourselves in high standards and quality at Chaka’s Rock Chalets and will certainly investigate your concerns that impacted negatively on your stay.
We hope to welcome you back to Chaka’s Rock Chalets in the near future.
by A verified traveler
Posted 18 Nov 2021
by A verified traveler
Posted 25 Oct 2021 on Hotels
Comment from Hotel Management
26 Oct 2021 by Bev, Hotel Management
Thank you for your awesome review and most certainly look forward to your next visit soon.
by A verified traveler
Terrible facility
Posted 28 Sep 2021 on HotelsSuch a disappointing experience. The facilities and room are dilapidated and falling apart. Serious maintenance is needed inside rooms, to kids play area and overall property.
The hygiene levels are not up to par
The self catering unit offers mix matched, crockery and cutlery whilst the kitchenette is dirty and cupboards chipped and rotting.
The staff are unprofessional and not helpful at all. We had to ask twice for toilet paper because no room service was offered.
The safe didn’t work. There was no iron in the room. No wifi as promised.
Just a very disappointing holiday stay.
Still waiting on an apology. Pitiful service.
Comment from Hotel Management
29 Sep 2021 by Bev, Hotel Management
Dear Sir/Madam
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the problems you experienced in your unit during your recent stay with us at Chaka’s Rock Chalets.
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us, kindly note our reosrt is in the phase of refurbishments. We continually try to do our very best for all of our guests.
We look forward to another opportunity to host you at our beautiful resort
