Ratings based on 63 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2024 on Wotif
Cabin was great. Everything needed for our short stay would definitely stay again
Comment from Hotel Management
5 Aug 2024 by Reflections Holidays, Hotel Management
Thank Melissa! The team do a brilliant job in ensuring that all guests are well taken care off. Thanks for choosing to stay at Reflections Ballina, we look forward to your return.
by A verified traveler
Posted 2 Jun 2024
Central to everything.
Comment from Hotel Management
5 Jun 2024 by Reflections Holidays, Hotel Management
Thanks for the review Jacqueline!
by A verified traveler
Posted 30 May 2024 on Wotif
Clean, tidy cabins. Great camp kitchen! Even though we had a small cook top in our cabin we went to the camp kitchen one night for dinner and sat around talking for ages. It was a clean and tidy space. Best we've seen at a caravn park. Big thanks to Kathryn who made our stay super easy and enjoyable! No request we had was an issue. She is an absolute asset to the reflections team.
Comment from Hotel Management
5 Jun 2024 by Reflections Holidays, Hotel Management
Thank you for your kind review Caitlin! and yes we agree Kathryn is a real asset to us at Reflections. It sounds like you had a wonderful stay. We hope you can come back and visit again soon.
by A verified traveler
Posted 21 Mar 2024 on Hotels
Comment from Hotel Management
26 Mar 2024 by Reflections Holidays, Hotel Management
Hi Erwin!Thank you for the 8 stars at Reflections Holidays at Ballina. We hope you enjoyed your stay, and look forward to welcoming you back to Ballina again in the future.
by A verified traveler
Posted 16 Mar 2024 on Wotif
Cabin 3 had cockroaches in it and the shower was very small and shower head doesn’t accommodate anyone over 6ft.
Comment from Hotel Management
17 Mar 2024 by Reflections Holidays, Hotel Management
Hi Luke. Thank you for sharing your experience. I was most disappointed to read of your comments you have mentioned. I assure you this is not indicative of the level of quality we strive to achieve and I regret that you have experienced this. I have duly noted the respective areas you have highlighted and we will continue to work on these in an effort to improve. Once again, I regret we have not been able to meet your expectations and thank you again for your feedback.
by A verified traveler
Posted 21 Feb 2024 on Wotif
We loved our stay at Reflections and have actually Booked to go again. It's a great location. Our unit was well appointed and the surrounding area well kept
Comment from Hotel Management
21 Feb 2024 by Reflections Holiday Parks, Hotel Management
Hi Colin!Thank you for your kind review! Our staff take great pride in our Reflections Park in Ballina. Its wonderful that you have already made a future booking with us. We look forward to seeing you next time.
by A verified traveler
Posted 30 Jan 2024
Service and convinient to everything.
Comment from Hotel Management
1 Feb 2024 by Reflections Holiday Parks, Hotel Management
Thank you Thomas for the 5 stars!Our staff are great aren't they! and we think its a top location too!We hope to see you at Reflections Holiday Ballina soon!
by A verified traveler
Posted 19 Dec 2023
Unfortunately on arrival the cabin had sand and dog hair all over the floor. I don’t think the floors had been mopped in a while. The bathroom floor also had hair. I was rather disappointed.
Comment from Hotel Management
30 Jan 2024 by Reflections Holiday Parks, Hotel Management
Hi Luke, We are sorry to hear of the state of your cabin on your arrival. We will adhere to improve so this does not happen again.
by A verified traveler
Posted 18 Oct 2023 on Wotif
Staff were helpful, clean, location was excellent
by A verified traveler
Economical and pleasant
Posted 9 Sep 2023 on HotelsFriendly staff & spotlessly clean. Short walk to town and river. No hot water on-tap in cabin, but no dramas. Amenities were large and clean with lots of hot water.
Comment from Hotel Management
8 Oct 2023 by Reflections Holiday Parks, Hotel Management
Hi Joanna, Thanks for your high rating of our park here in Ballina. Guests love the park's convenient location to town and the river. We are sorry there was a problem with the hot water in your cabin but are happy that our amenities provided everything that you needed. Come back again soon!
