Ratings based on 571 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
It was as expected for a hotel with this rating.
Comment from Hotel Management
11 Nov 2024 by Raphaelle, Hotel Management
Thank you David for your top marking. The team will be delighted to see your recommendationWe hope you stay with us again soonKind regards
by A verified traveler from Lisburn
Posted 30 Oct 2024
We had a good stay. Two issues the swimming was freezing given the weather at this time of year in the west of Ireland it would be good to have the pool warmer as the kids wanted out after 20-30mins due to it being to cold. The other the staff in hotel were lovely and very accommodating however they were very young and food service was at times slow. For breakfast in the morning it took a long time to refill the food items.
Comment from Hotel Management
2 Nov 2024 by Stephen Clarke GM, Hotel Management
Thank you for sharing your experience, Declan. We're glad to hear that overall, you had a good stay. We apologize for the discomfort caused by the temperature of the swimming pool. We are reviewing our heating system to ensure a more comfortable experience for all guests, regardless of the weather. Regarding the breakfast service, we aim to frequently stock our buffet with freshly cooked items to maintain high quality and freshness. It sounds like we experienced an unusually busy period during your visit, and we appreciate your patience. We are continually training our wonderful young staff to improve efficiency and service quality. Thank you for your feedback, and we hope to welcome you back for an even better experience next time.
by A verified traveler
Posted 14 Oct 2024
It as you would expect for a hotel of this rating
Comment from Hotel Management
20 Oct 2024 by Raphaelle, Hotel Management
Thank you David For your review. I am delighted you enjoyed your stay and we look forward to welcoming you again
by A verified traveler
Posted 14 Sep 2024
Easy to get to
Comment from Hotel Management
23 Sep 2024 by Stephen Clarke GM, Hotel Management
Dear Fintan,Thank you for sharing your experience at our hotel. We're pleased to hear that you found our location convenient and accessible. We continually strive to provide a seamless and comfortable experience for all our guests, and your positive feedback is much appreciated.Thank you for choosing to stay with us, and we hope to welcome you back soon!
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Stephen Clarke GM, Hotel Management
Thank you for taking the time to rate your experiences. We appreciate your score and would love to hear more about your stay to understand what we could do to turn those good experiences into great ones. We're constantly aiming to improve, and your feedback is crucial for our growth.
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Raphaelle, Hotel Management
Hi Joe,Thank you for your high score. The team will delighted you enjoyed your stay. We hope you stay with us againKind regardsRaphaelleFront Office Manager
by A verified traveler
Posted 3 Aug 2024
Lovely stay , great breakfast and pool
Facilities.
Wee spa treatment was the icing on the cake 😊
Comment from Hotel Management
9 Aug 2024 by Stephen Clarke GM, Hotel Management
Thank you, Marie, for the wonderful 5/5 rating! We're delighted to hear that you enjoyed your stay, especially our breakfast, pool facilities, and the spa treatment. It sounds like you had a truly relaxing experience, and we're thrilled that we could be a part of that. We look forward to welcoming you back for another great stayStephen ClarkeGeneral Manager
by A verified traveler
Nice Hotel
Posted 2 Aug 2024 on HotelsThis is a nice hotel with a good sized swimming pool
Comment from Hotel Management
9 Aug 2024 by Stephen Clarke.GM, Hotel Management
Thank you, Carl, for your positive feedback! We're delighted to hear that you enjoyed your stay and appreciated our spacious swimming pool. We hope to welcome you back soon for another great experience
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Stephen Clarke GM, Hotel Management
hank you so much, Monica, for the perfect rating! We're thrilled that you had such a positive experience with us. We look forward to welcoming you back in the future!
by A verified traveler
Posted 14 Jul 2024
Had a lovely two night stay during the salmon festival.
Comment from Hotel Management
16 Jul 2024 by Stephen Clarke GM, Hotel Management
Dear Ann,Thank you for choosing to stay with us during the Salmon Festival. We're delighted to hear that you had a lovely two-night stay.We hope you enjoyed the festival and had a memorable experience. We look forward to welcoming you back in the future!Kind Regards,Stephen Clarke.General Manager
