Ratings based on 147 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
This is not a top ranked hotel. In fact it was one of the worst we ever stayed at
On the positive side the grounds and the lobby are beautiful. We were so excited when we arrived. However that was before we saw the room and interacted with the staff.
The bathroom literally had black mold in the walk and peeling paint on the ceiling. There was also mold on the curtains in the bedroom. There was no room near the sink to put personal items and the shelves that were supposed to to be on the wall were missing. In addition there was a plastic glade air freshener in the closet. The chairs around the pools were missing cushions. One cushion that did exist had a giant hole in the cover
As far as service, We were shown to our room and told the comforter that went on the bed wasn't ready yet and was still in the wash. The gentleman who showed us to the room also mentioned we were missing coffee. He left the room. Several hours went by and still no comforter or coffee. When we went to dinner at the hotel, we asked about the comforter and were handed it to bring back as we left the lobby. The poor service continued throughout the stay. Housekeeping never showed up, promises to bring towels to the room were never kept, we were told dinner reservations would be made but would not etc
Unless u care only about the setting, stay anywhere else
by A verified traveler
Posted 6 Nov 2024
Great place & staff!
by A verified traveler
Posted 21 Aug 2024
Nice place. Great breakfast and view. Room are well maintained
by A verified traveler
Posted 18 Feb 2024
Lovely gem with amazing views of the ocean in a rainforest setting. Staff is amazing and restaurant is outstanding. So peaceful - truly a slice of heaven on earth.
by A verified traveler
Posted 11 Feb 2024
This place has an outstanding view from the infinity pool, exceptional personal service from all the staff and is in a great location for exploring Uvita, Ballena and Dominical.
The rooms were a little tired but perfectly functional and having a walk in wardrobe, huge shower & kitchenette made our stay more comfortable.
Would definitely stay here again.
by A verified traveler
Amazing location and food was excellent
Posted 4 Jan 2024 on HotelsWow what a beautiful location. Staff were friendly and helpful but were very busy! This is a lovely place, food was excellent and room comfortable.
Just a few minor things that could be improved - dripping tap, modernisation of bathroom but overall recommended for a quiet stay in a wonderful location with great food.
Comment from Hotel Management
12 Jan 2024 by Keven, Hotel Management
Thank you so much for staying with us and for your valuable feedback. We hope to welcome you again soon!
by A verified traveler
Deceiving!
Posted 25 Sep 2023 on HotelsI am sure 10 years ago the hotel was great. It’s just run down since it’s 2012 travel awards they received. Staff was nice but room was out dated and affected by the years of humidity. Firstly it was a challenge to locate the property. Zero signage indicating its location distance/direction to villas. Locks on doors were not functional for the patio and outdoor shower. The bed was probably the hardest mattress I have ever slept on. Sink water unsafe for consumption (teeth brushing, face washing, etc.) Property at night is not well lit, especially in the parking lot that is a distance from the hotel reception. Overall just needs to be maintained and cleaned up.
Comment from Hotel Management
10 Oct 2023 by Keven, Hotel Management
Hi David, thank you for choosing to stay with us. We are disappointed that you found so many faults with the property, but we feel it is important to reply to a couple of important points.We have received the Traveler's Choice award every year since 2012, including this year (2023), indicating that most of our guests enjoy their time with us. We do not recommend our guests drink the water as it comes directly from a natural spring (which is why we supply drinking water in the rooms and in the restaurant) but it is absolutely safe for brushing your teeth, bathing, etc. We appreciate the rest of your feedback so we can continue to improve the property and the level of service we provide.
by A verified traveler
Posted 13 Apr 2023
Upon booking, prior to arrival, and during our stay the staff was attentive and helpful, including recommending a 4WD rental. They booked several activities for us and shared recommendations for restaurants and additional sites. Service was excellent in the dining room, and the popen air massage was amazing.
Comment from Hotel Management
15 Apr 2023 by Keven, Hotel Management
Thank you so much for all the wonderful comments. It was a pleasure meeting you both and having you as guests. Please do come back to visit!
by A verified traveler
Posted 7 Mar 2023 on Hotels
Beautiful location, lovely pool, helpful friendly staff!
Comment from Hotel Management
8 Mar 2023 by Keven, Hotel Management
Thank you so much for visiting us!
by A verified traveler from kissimmee
Posted 1 Mar 2023 on Travelocity
This hotel is overpriced for the place, not much things to do in the hotel, and staff is not friendly. For this price there are a lot better options in Costa Rica
Comment from Hotel Management
2 Mar 2023 by Keven, Hotel Management
Now for the facts: you made a reservation for three people, but showed up with four and became angry when I told you that we would have to charge for the extra person (something that all hotels do), and asked me what exactly the extra charge was for. I explained that the 25 goes towards breakfast, electricity, water, laundry, etc. You then wanted a third bed in the room, which is something we do not offer, but we agreed that you could put your own blow up mattress in the room as long as it fit. Perhaps you weren't pleased with the answers, but at no time were we unkind in any way.
