Ratings based on 435 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from Centennial
Posted 16 Nov 2024
by A verified traveler
Posted 11 Nov 2024
I did not know there was not a place on the property for breakfast, it’s not clear in the description. The restaurant attached does is separate.
by A verified traveler from Tacoma
Posted 17 Oct 2024
Always super pleasant and convenient. There was a fair amount of street construction in the area to be aware of, but obviously a temporary concern
Comment from Hotel Management
30 Oct 2024 by Daniel, Hotel Management
Thanks for your review Mary.Sorry about the construction, but it is almost over.We will see you next time.
by A verified traveler
Posted 10 Oct 2024
Great place, nice and romantic. My suburban didn’t fit into the parking garage
Comment from Hotel Management
15 Oct 2024 by Daniel, Hotel Management
Hey Audrey,Thanks for the great review. We do have outdoor parking lots, so I hope that one of our staff directed you to one of those lots for your suburban.Can wait to see you again on your next stay.
by A verified traveler from Seattle
Posted 20 Sep 2024
Front desk staff was on a personal call and was annoyed when I checked in. I had to remind her of my VIP status. Poor service.
Comment from Hotel Management
27 Sep 2024 by Daniel, Hotel Management
Hello Sandra.I'm sorry to hear about that issue you had with our staff. I have spoken to the person that you dealt with and the behavior has been corrected.I really hope the rest of your stay was enjoyable.I promise that this issue will not occur again.We hope to see you again next time you visit Ballard.Thanks Sandra
by A verified traveler from Seattle
Posted 17 Sep 2024
Great location but, lots of noise and activity on the street the night I stayed.
Fabulous staff!
Comment from Hotel Management
27 Sep 2024 by Daniel, Hotel Management
Hey Rebecca.Glad to hear that you enjoyed our hotel and staff.The area does get pretty busy on the weekends so it gets a little loud, but we are happy to hear that everything else was enjoyable.We will see you next time.Thanks again
by A verified traveler
Posted 9 Sep 2024
Adequate, clean, pretty, could use a concession stand
Comment from Hotel Management
15 Sep 2024 by Daniel, Hotel Management
Hi Angela.Thank you for your review. We are happy you enjoyed our property.We are working on getting a suite shop here at the hotel for our guests.Hopefully we have it up and running for your next stay.Thank you again.
by A verified traveler from Bozeman
Posted 5 Sep 2024
Comment from Hotel Management
30 Oct 2024 by Daniel, Hotel Management
Thanks Anthony
by A verified traveler
Posted 4 Sep 2024
One ice machine in the building, it was broken.
Advertised spa services were not included, but rather there was a spa and gym in the building theough a locked door you could pay per service. It was crowded due to all of the members of the public having access too.
Hot tub was fine, but no swimming pool access (lane swim only by reservation with the spa).
Room had no microwave to reheat food.
No breakfast, the hotel openly tells you you can go to a restaurant as if that were a benefit.
Minor stains in the carpet.
Balcony was barely large enough to stand on, no seating. View was of the building across the street.
Ended up spending my last vacation night at a Motel 8 and had better amenities for half the price.
