Ratings based on 994 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
I had to change rooms because there dogs barking in an adjacent room. When I switched rooms, I left my baseball cap in the old room. A couple hours later I realized and the room had been turned over. But the hat was missing. I never recovered the hat. Uncool for housekeeping or staff to not turn in left behind item. :(
Comment from Hotel Management
22 Nov 2024 by AloftCharlotteBallantyne, Hotel Management
Hi Raul,Thank you for taking the time to write a review. We are sorry to hear your stay did not meet your expectations. We take all guest feedback seriously and have shared your comments with our operations team so that we may improve future stays. If you wish to discuss your stay further, please contact the hotel directly and ask to speak with Hotel Management. Warm Regards,Hotel Management
by A verified traveler
Posted 18 Nov 2024
Loved the restaurants near by and easy access to freeway
Comment from Hotel Management
19 Nov 2024 by AloftCharlotteBallantyne, Hotel Management
Hi Sheila,Thanks for your awesome review. We are so pleased to hear you enjoyed all our space has to offer. We hope to see you again soon.Happy Travels!
by A verified traveler
Posted 3 Nov 2024
Really liked the location, shuttle, and the friendliness of staff
Comment from Hotel Management
3 Nov 2024 by Andrew L., Hotel Management
Hi Amber! Thank you for the great feedback. We are glad we were able to provide a great stay! Come back soon.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Andrew L., Hotel Management
Hi Cole! Thank you for your 5 star rating!
by A verified traveler
Posted 24 Oct 2024
This property is generally very nice. My only complaints were the attitude of the person who checked us in. She was very curt and just not at all friendly. And the efficiency of serving the very expensive and poor quality biscuit and egg breakfast. I was the only one there, waited for 20 minutes for them to nuke the breakfast, and finally went up to the window to check on it, at which point they began cooking it.
Comment from Hotel Management
25 Oct 2024 by AloftCharlotteBallantyne, Hotel Management
Hi Mark,Thank you for taking the time to write a review. We are sorry to hear your stay did not meet your expectations. We take all guest feedback seriously and have shared your comments with our operations team so that we may improve future stays. If you would like to discuss your stay further please contact the hotel directly and ask to speak with hotel management.
by A verified traveler
Posted 15 Oct 2024
We enjoyed our stay, nice property with gym and pool, great location with lots of convenient dining options nearby.
Comment from Hotel Management
16 Oct 2024 by AloftCharlotteBallantyne, Hotel Management
Hi Jamie,Thanks for your awesome review! We are so pleased to hear you enjoyed all our space has to offer. We hope to see you again soon.Happy Travels!
by A verified traveler
Posted 13 Oct 2024
Good place to stay
Comment from Hotel Management
16 Oct 2024 by AloftCharlotteBallantyne, Hotel Management
Hi Joseph,Thanks for your awesome review! We are so pleased to hear that you enjoyed all our space has to offer. We hope to see you again soon.Happy Travels!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Andrew L., Hotel Management
Hi Kris! Thank you for the 5 star rating. Come back soon!
by A verified traveler
Posted 1 Oct 2024
Great hotel. Located in the newest area in Ballantyne. Walking distance to a CLT brewery and food. Hotel bar was also great on my trip.
Comment from Hotel Management
3 Oct 2024 by AloftCharlotteBallantyne, Hotel Management
Hi David,Thanks for your awesome review! We are so pleased to hear that you enjoyed all our space has to offer. We hope to see you again soon. Happy Travels!
by A verified traveler
Posted 21 Sep 2024
The hotel was well kept. Staff was nice. Only trouble I had was with obnoxious teens running through the hallways at 10 pm. Other than that, clean room, modrrn.
Comment from Hotel Management
22 Sep 2024 by Andrew L., Hotel Management
Hi Lisa! Thank you for taking the time to share your feedback. We are glad you enjoyed our hotel, but I apologize for the disruption. We want all of our guests to have a restful stay. Thank you.
