Ratings based on 20 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024
This hotel is a very well appointed with an exceptionally helpful staff. It boasts a number of restaurants on site, including a rooftop bar with majestic views of the city. Best breakfast buffet I've ever had.
Comment from Hotel Management
30 Sep 2024 by Room Division Manager, Hotel Management
Dear Mr. Rob,Greetings from Platinum Hotel and Convention Hall Balikpapan...Thank you for taking time sharing your experience upon your stay.We are delighted to know you were having a great experience with us.See you again on your next visit.Regards,The Management
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
30 Sep 2024 by Room Division Manager, Hotel Management
Dear Mr. Philip,Greetings from Platinum Hotel and Convention Hall Balikpapan...Thank you for sharing your good rating for us.Looking forward to welcome you again on your next visit.Regards,The Management
by A verified traveler
Stay somewhere else
Posted 28 Jun 2024 on HotelsI would not recommend saying here - room key really didn’t work, basin didn’t empty, no atmosphere in the restaurant. We were unlucky and had a connecting room where you could hear every sound from next door and I mean every sound from bathroom noises to every single word spoken.
They agreed to a late check out free of charge (2pm instead of noon) then phoned us at 1pm to say we’d be charged 50% of the room rate for this….
On the plus side - the staff were lovely and the breakfast was good but I would not recommend staying here.
Comment from Hotel Management
30 Sep 2024 by Room Division Manager, Hotel Management
Dear Mr. Philip,Greetings from Platinum Hotel and Convention Hall Balikpapan...Thank you for sharing your experience of stay with us.We do apologize for the inconvenience should you face the issue during your stay.It was not up to our standard to let our guest having such difficult experience with the room facilities.Looking forward to welcome you again on your next visit with a better and improved services and facilities.Regards,The Management
by A verified traveler
Nice hotel in Balikpapan
Posted 3 Jun 2024 on HotelsNice Hotel in Balikpapan, location is a bit isolate so better to avoid if you want to stay in City.
Comment from Hotel Management
30 Sep 2024 by Room Division Manager, Hotel Management
Dear Mr. Juncheol,Greetings from Platinum Hotel and Convention Hall Balikpapan...Thank you for sharing your good rating for us.To reach to the City Center, there should be no issue as we also provide transportation for our guest to reach to the city center area, at your convenience time.You may contact to our Front Desk Agent for further informations for the next time of your visit.Looking forward to welcome you again on your next visit.Regards,The Management
by A verified traveler
Posted 2 Feb 2023
Comfortable
by A verified traveler from Singapore
Posted 7 Apr 2022
by A verified traveler
Posted 24 Mar 2022 on Hotels
by A verified traveler
Posted 7 Mar 2020 on Hotels
by A verified traveler
Excellent hotel
Posted 11 Jan 2020 on HotelsVery professional and friendly staff.
Lovely pool
I very much enjoyed my stay here and the good reviews are completely accurate.
I would definitely stay here again and highly recommend this hotel.
by A verified traveler
Posted 6 Mar 2019
Comment from Hotel Management
3 May 2019 by Yanuar Kurniawan, Hotel Management
Dear Guest
Thank You for Taking time review and give us 5 star, this important to us to more improve our quality of service and guest satisfactions is our goal.
Best Regards
Yanuar Kurniawan
Executive Assitant Manager
