Ratings based on 88 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2023
Very good
by A verified traveler
Posted 19 Apr 2023
Very good hotel this is
by A verified traveler
Posted 1 Feb 2023
Linen was dirty and stained. Hotel room is poorly maintained. Cannot live up to 5 star hotel standard.
Comment from Hotel Management
4 Feb 2023 by Nisa, Hotel Management
Dear Wing Ming, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Nisa A.H Asst. FO ManagerNovotel Balikpapan
by A verified traveler
Posted 31 Oct 2022
Although a little bit tired, an excellent hotel with friendly staff and is great value for money.
Comment from Hotel Management
4 Nov 2022 by Nisa al haq, Hotel Management
Dear Mr. John,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan
by A verified traveler
Posted 26 Sep 2022 on Hotels
Comment from Hotel Management
4 Nov 2022 by Nisa al haq, Hotel Management
Dear Ms.Puji,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan
by A verified traveler from Castro Valley
Posted 17 Aug 2022
Had to change rooms as bed wa s not 2 twins.
Comment from Hotel Management
18 Aug 2022 by Nisa al haq, Hotel Management
Hi Rolf,
thank you for your message.
the change of room type is based on availability upon arrival.
Hope this will answer your question.
Sincerely,
Novotel Balikpapan
by A verified traveler
Posted 2 Aug 2020
Good hotel, good food. Good location. All is well i love
Comment from Hotel Management
18 Aug 2022 by Nisa al haq, Hotel Management
Dear Mr. Muhammad,
Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan.
Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 15 Jun 2020
Very good Location, so many streetfood nearby. All perfect
Comment from Hotel Management
18 Aug 2022 by Nisa al haq, Hotel Management
Dear Jum,
Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
by A verified traveler from Smd
Posted 15 Jun 2020
I like the pool and the foods. Everrything all is well
Comment from Hotel Management
18 Aug 2022 by Nisa al haq, Hotel Management
Dear Mr. Firman,
Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan.
Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 6 Sep 2019 on Hotels
