Ratings based on 649 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
It was perfect and everyone was helpful.
Comment from Hotel Management
25 Nov 2024 by Best regards, Janusz Migacz Hotel Manager, Hotel Management
Dear Beau,Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcome you back again soon.Best regards,Janusz MigaczHotel Manager
by A verified traveler
Posted 17 Nov 2024
Great location, close to the airport. Affordable transportation shuttle from the airport. The price for the hotel could be lower though
Comment from Hotel Management
17 Nov 2024 by Best regards, Janusz Migacz Hotel Manager, Hotel Management
Dear Darii,Thank you very much for your review. It's great that you had such a pleasant stay with us and that you especially enjoyed our convenient location. We think that the location near the airport makes us ideally situated for you to enjoy even a short stay and the opportunity to get a good night's sleep, without worrying and missing your flight.Once again, thank you for your feedback. Hope to see you again soon.Best regards,Janusz MigaczHotel Manager
by A verified traveler
Posted 12 Nov 2024
Very clean , friendly personel
Comment from Hotel Management
17 Nov 2024 by Best regards, Janusz Migacz Hotel Manager, Hotel Management
Dear Mariusz,Thank you for the comment. It is great that you liked your stay. We hope to see you again soon.Best regards,Janusz MigaczHotel Manager
by A verified traveler
Posted 10 Nov 2024
The overall place was clean well kept however my dinner experience was off-putting. I placed my order around 8:15 PM and sat waiting patiently on the bar for nearly two hours as it was undersandably busy. After gently reminding the waitress, she rudely asked me to wait. Thirty minutes later she comes out and says “We lost your ticket and the Kitchen is closed. Can we make you a drink instead?” I nearly lost it at this point and said “I want food I am hungry.”All she could offer me was “croissants”. Seriously? I would love the manager to look into this. The date of my checkin was November 3rd, 2024. I did not get the food I paid for!
Comment from Hotel Management
10 Nov 2024 by Best regards, Janusz Migacz Hotel Manager, Hotel Management
Dear Neharika,Thank you for the comment. It is great that you liked your stay. We hope to see you again soon.Best regards,Janusz MigaczHotel Manager
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 30 Oct 2024
It was a great place to relax after some serious planes,trains and automobile travelling throughout Ukraine and poland and great just before our flight home to the UK.
Comment from Hotel Management
31 Oct 2024 by Best regards, Janusz Migacz Hotel Manager, Hotel Management
Dear Scott,Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know. We are glad you chose to stay with us and hope to see you again real soon.Best regards,Janusz MigaczHotel Manager
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 26 Oct 2024
Whilst the property and rooms themselves are great (bar the flood damage to the breakfast area and ground floor) the good points stop there. We were travelling with a baby and had requested a travel cot which had been confirmed by the hotel. On arrival we had no travel cot in the room. The hotel manager advised us it would likely have been given to the wrong room. The manager found the cot set up in the room opposite which was a better layout for a travel cot. The manager told us all the rooms were identical as she wheeled the cot into our room the cot had a tear down the side which led to our child falling out. We reported this to reception but the staff appeared put out when we asked for a different cot. They returned with a different cot and realised this would not fit in our room. We suggested we tried the room opposite (338) which the manager was surprised to find was bigger and the cot fitted. The managers response was she never left her office to go up to the rooms normally. Also disappointing was the free airport shuttled advertised on the lift walls, its not actually free but chargeable. Also the grab and go breakfast is very limited, when we arrived at 0445 all that was available was a single yoghurt and 2 croissants for the 3 of us to share. So all in all a disappointing staff particularly given the managers responses and attitude.
Comment from Hotel Management
27 Oct 2024 by Janusz Migacz Hotel Manager, Hotel Management
Dear Daniel,Thank you for the comment. We take all feedback very seriously and I shall look into all remarks you made. Thank you again for your feedback.Best regards,Janusz MigaczHotel Manager
by A verified traveler from Sacramento
Posted 20 Oct 2024
The property was close to the airport, had a complimentary shuttle to the airport and had a grab and go breakfast for those of us catching an international flight at 6 am. Upon check-in the staff were very helpful and kind. The room was clean and comfortable. I'm glad we stayed here and I would recommend it to others.
Comment from Hotel Management
27 Oct 2024 by Janusz Migacz Hotel Manager, Hotel Management
Dear Mary,Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.Best regards,Janusz MigaczHotel Manager
by A verified traveler
Posted 16 Oct 2024
