Ratings based on 10 Verified Reviews
1.8 Room cleanliness
2.7 Service & staff
1.0 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2019
very weak water presure
Comment from Hotel Management
12 Dec 2019 by RedDoorz Philippines, Hotel Management
"Dear Anonymous
Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future.
Thank you for sharing your feedback which will help further improve our service. "
by A verified traveler from Manchester
Posted 21 Sep 2019
Although I was asked to check in in advance online, which seemed pointless as I had to provide the information again. The receptionist wasn’t knowledgable about local transport links nor seemed interested in helping. The reception area also had a damp smell. Then the room seemed clean but the wash room certainly wasn’t and again a very bad smell. Lots of stairs to get to the room and back, limited cable probably the most limited I’ve ever experienced in the Philippines. Needless to say this will be the last red doors hotel I ever stay in. Unwelcoming and certainly not very clean.
Comment from Hotel Management
18 Oct 2019 by RedDoorz Philippines, Hotel Management
"Dear Paul
Thank you very much for taking time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times.
Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."
by A verified traveler
AVOID THIS PROPERTY!
Posted 12 Sep 2019 on HotelsAVOID THIS HOTEL! Very old hotel. No elevator. After checking into the hotel I wanted to sleep. I was about to crawl into the bed when I noticed hair and yellowish crusty stains on the sheets. Called house keeping to replace the sheets with new ones.When the housekeeping arrived, he began to remove the sheets, I noticed blood stains on the mattress. I ask housekeeping to flip the mattress over when he did I noticed the urine stains on the other side so I told him I’ll just stick with the bloody side of the mattress. He was kind enough to double the bottom sheet. Immediately went down to the front desk and ask if they had another room explaining I didn’t want to sleep on a mattress with blood or urine stains. Lady at the front desk was kind enough to inform me that they were fully booked for the evening so I would have to stick with that room(33). The toilet didn’t work properly either when I flush the toilet I had to actually open the toilet tank cover to flush it. The AC would turn off after being on for 10-15 minutes and needed to be unplugged before the remote could work and turn it back on. Luckily there was a fan in the room.Rules of the hotel was only one guest allowed and would be charged for additional guests. I had about 5 guests that night in the form of cockroaches. They never left the room but I was not charged for these uninvited guests either. I have no idea how this hotel has a License to operate.please avoid! I recommend Sunset Garden Inn. Cheaper/cleaner
Comment from Hotel Management
18 Oct 2019 by RedDoorz Philippines, Hotel Management
"Dear Anonymous
Thank you very much for taking time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times.
Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."
by A verified traveler from Davao City
Posted 3 Jul 2019
My room was on the 4th floor but there is no elevator.
by A verified traveler
Posted 26 Jan 2019
Room on fourth floor, no elevator. Door did not appear to secure properly. No safe to secure valuables. Tv not working, was told they called maientence. Wanted in lobby over two hours. Requested refund. Was told had to get refund from Expedia. Did not stay.
by A verified traveler
Posted 17 Jan 2019
by A verified traveler
Posted 28 Nov 2018 on Hotels
This was the worst hotel ever, I showed up at 1 am on a red eye from Seoul and they said they were fully booked even though it was confirmed through Hotels.com. I tried to talk to the manager which wasn't available just some useless girl behind the counter. They finally emailed me one day later and told me they could relocate me over 5 miles away from walking street at this location RedDoorz Plus @ Hensonville Angeles City at 25-11 Zeppelin Suites, Hensonville, Malabanias, Angeles City Angeles City, Pampanga, Pampanga, Philippines. I found another place to stay, do not book this hotel and do not work with Nikko, trust me I am a local guide and I don't write horrible reviews uness they are warranted.
by A verified traveler
내인생 최악의 숙소
Posted 17 Oct 2019 on Hotels1박을 더 연장하여 급하게 예약을 하였습니다. 체크인하고 방에 올라가자마자 만난건 바퀴벌레고
위치는 엄청나게 시끄럽고 와이파이안좋고 냄새나고 침대 더럽고 화장실도 더럽고 정말 한국에서 수원역앞 여인숙보다 좋지않았습니다. 10분만에 돈 안돌려받고 열쇠 카운터에 다시주고 새로 숙소예약해서 나왔습니다. 정말 최악 오브 최악입니다..
Comment from Hotel Management
21 Oct 2019 by RedDoorz Philippines, Hotel Management
"Dear JUNHYEONG
Thank you very much for taking time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times.
Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."
by A verified traveler
Posted 14 Oct 2019
汚い。シャワーが極度に弱い。虫がいる。部屋の修復がされていない。
Comment from Hotel Management
18 Oct 2019 by RedDoorz Philippines, Hotel Management
"Dear Anonymous
Thank you very much for taking time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times.
Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."
by A verified traveler
Posted 19 Aug 2019 on Hotels
Comment from Hotel Management
18 Oct 2019 by RedDoorz Philippines, Hotel Management
"Dear yen chieh
Thank you very much for taking time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times.
Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."
