Ratings based on 457 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Had a nice relaxing stay
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Management, Hotel Management
Thank you for your review, Robert
by A verified traveler
Posted 28 Oct 2024
The property was conveniently located and beds comfortable. Very low staffed though so waits to check in or get information. Breakfast choices very limited. We personally liked it when people were more routinely at the desk and staffing the breakfast. I felt like I was at a Super 8.
Comment from Hotel Management
31 Oct 2024 by Management, Hotel Management
Thank you for your review, Susan!
by A verified traveler
Posted 10 Oct 2024
This propertv was purchased 3 months ago. There was no lighted sign up and in the dark was hard to locate. Heard another client mention their difficulty also.
Breakfast was suppose to br available from 6-10am. What limited food had been put out was gone by 9 am.
While the roomappeared to be clean, the grout in the shower needed to be replaced at it appeared to be black in areas with mildew. Additional ammenities were sparse such as laundry bag. Extra garbage bags.
Comment from Hotel Management
13 Oct 2024 by Management, Hotel Management
Hi Michelle,Thank you for your review. The new illuminated sign has actually been installed and it’s nice, new, and bright! There were delays in the manufacturing for such a large sign, but it is all good to go now! Also, breakfast hours on weekdays are 6AM-9AM and on Saturday/Sunday morning it is 6AM-10AM. Thank you and we hope to see you again soon here at the AmericInn Baldwin!
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Management, Hotel Management
Thank you so much for your positive review! You were a fantastic guest, come back and stay with us again soon here at the AmericInn Baldwin!
by A verified traveler
Posted 5 Oct 2024
A clean, efficient stay. Breakfast was a bit underwhelming but good enough.
Comment from Hotel Management
8 Oct 2024 by Management, Hotel Management
Hi Jill,Thank you for your review! I’m glad you enjoyed your stay with us at the AmericInn Baldwin!! Also, thank you for taking part in our complimentary breakfast!
by A verified traveler
Posted 30 Sep 2024
Horrible, smelly rooms. Smelled like soggy feet from wet boots. Seriously, yuck. Never again.
Comment from Hotel Management
4 Oct 2024 by Management, Hotel Management
Hi Michelle!We appreciate your review. While we are disappointed to hear about your stay, I’d like to assure you we will look into this!
by A verified traveler
Good mattress
Posted 30 Sep 2024 on HotelsGreat experience for our first time here. Thank you for a good nights rest
Comment from Hotel Management
4 Oct 2024 by Management , Hotel Management
Hi Julie!Thank you so much for your great review! We are ecstatic you found the room and bed to be comfy! We pride ourselves on “feeling like home” when guests walk in! Come and stay with us again!
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by Management, Hotel Management
Hi John,Thank you for your review.
by A verified traveler
Under New Management
Posted 25 Sep 2024 on HotelsThis was maybe our 10th stay at this hotel....family live close by. This hotel was recently bought by people running an AmericInn; it used to be a Cobblestone Inn. They apparently fired all the former employees, as there are all new faces.
The facility is as clean as it used to be.
The beds & pillows are as comfortable as they used to be.
The hot tub has been broken for 2-3 months, and is cordoned off with yellow tape. We hope it can be repaired.
Comment from Hotel Management
26 Sep 2024 by Management, Hotel Management
Hello Mary!Thank you for your kind words about our property, cleanliness, and comfort! We appreciated having you stay with us!About the previous employees, I believe you have been misinformed. The previous staff was not fired, they were all given the opportunity to return, and many chose retirement after a long career. We have retained familiar faces from previous, of whom work during the nights. The hot tub has also not been broken for 2-3 months. It was down for about a month while we waited on a new heater, we got that installed and the hot tub working. just recently in the last 2 weeks, the motor needed to be replaced. We have ordered that as well and just waiting for it to arrive/installation.Thank You.
