Ratings based on 68 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Didn’t even end up staying more than 30 minutes in the property
No lights, no cameras, massive window in my room so everyone can look into my room, and window on the door so everyone can see in too, faulty lock on door, there was 2 but one doesn’t even work. And the lock that does work it’s nothing more than a bathroom twisty lock, my door would budge even when “locked”. Mould behind the bed on the walls, minimal “sheet” as a cover and same goes for pillows, heater didn’t works nor the Tv, so I would’ve been bored and freezing in this room. No lock for bathroom. Went to lock my door to meet a friend, struggled to do so, and a man approaches me and tries to talk to me with a hood up and proceeds to follow me to my car. As a LONE, YOUNG WOMAN, this was my tipping point, and then I went back into the room, shaking, and handed my key back immediately to staff, and had to find alternative accommodation as this was not safe ! Have tried to contact for a refund, but nothing has come back to me yet. So yeah, worst 30 minutes of my life! Never again
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your review. We regret to hear that your experience with OYO Rooms was not up to your expectations. We would like to apologize for any inconvenience caused.
At OYO, we strive to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and will use it to further enhance our services. If there is anything specific you would like us to address or if you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for choosing OYO Rooms. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 8 Oct 2024
Damp and dirty, would not recommend to anyone, on way to wedding, suit and dress smelt damp and place was dirty
Comment from Hotel Management
8 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for the unpleasant experience you encountered during your stay at our property. This is certainly not the kind of experience we want our guests to have.
Please be assured that we take your concerns seriously and we will address them promptly. We strive to provide clean and comfortable accommodations, and we apologize for falling short on this occasion.
We understand the importance of such special occasions like weddings, and we deeply regret that we were unable to meet your expectations. We assure you that we have taken your feedback seriously, and we will use it to improve our services.
If you have any further concerns or if there is anything else we can do to assist you, please feel free to reach out to our team at guestsupport.na@oyorooms.com. We are here to help.
Thank you for bringing this to our attention.
Warm regards,
Team OYO
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your valuable feedback. We appreciate your kind words and are glad to hear that you had a comfortable stay at our OYO Rooms. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.
Should you require any further assistance or have any questions, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our dedicated team is always ready to help.
Thank you once again for choosing OYO Rooms, and we look forward to serving you again in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 27 Sep 2024
Bedding damp, room cold, rodent in ceiling space, light streaming in through glass front door, floor uneven and breaking up, no-one on reception.
Comment from Hotel Management
27 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the inconveniences you faced during your stay. This is definitely not the experience we strive to provide.
Rest assured, we have shared your feedback with the concerned team to ensure appropriate action is taken. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 1 Sep 2024
Awful
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Hi, Jonny! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
by A verified traveler
Posted 31 Aug 2024
Its not what I didn't like staying at the place. As the place is very reasonable in price concidering the places around the area. For short stays its good. Comfy bed shower and toilet facilities. Place is clean what more do you want. I noticed people want everything for a cheap price. Simple rooms with a bathroom. The couple running the site are lovely and friendly but if booking to stay please read what your needs are.
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Hello, Denis! Thank you for taking the time out to share your valuable review with us. We pride ourselves on providing our customers with excellent services and we are overjoyed to receive your feedback and appreciation. Regards, Lisa
by A verified traveler
OYO Tudor Stevenage - unpleasent stay
Posted 13 Aug 2024 on HotelsThe stay for one night as a couple was terrible, want to forget about it ASAP. The floor panels are risk hazard, room was cramped and noisy with unpleasant audio from next room. I'm staying another night later this month and want to cancel if I can without cost.
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
We are sorry to hear about your experience, Sanjeev! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
by A verified traveler
Posted 6 Aug 2024 on Hotels
by A verified traveler
Posted 6 Aug 2024 on Hotels
Room was damp and has me and my partner poorly.. there child was outside crying and screaming from early!!
Really rude on arrival when we asked if we could pay to check in early as we had a festival…
