Ratings based on 53 Verified Reviews
4.3 Room cleanliness
3.8 Service & staff
4.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024
Personally, I have stayed in cleaner hotels for half the price. There was a spiderweb in the shower and also mold. When we entered the room, it smelled like cigarettes and the ash tray was filled with them. No we do not smoke. The spa was nice and so was the massage we booked. Would not recommend in the end.
by A verified traveler
Posted 29 Jun 2024
Nice and clean, friendly staff!
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Posted 18 May 2024 on Hotels
Hotel is located away from the town. We came here by car. Parking is not free of charge. Recepniotist who met and cheked us in was not very polite, but all other staff were very friedly during our stay here. We liked size of the room and balkony with sea view. Bed is really comfortable. We prefer tea than coffe and we were surprised that we did not find tea bags in the room and elektric kettle. Instead of this there were only paid caffe capsules. Tv in in the room was rather small and old, not smart tv. We were disapionted of this too. But hotel ofers really good sauna zone and inndor swiming pool (pool outside was not open yet, but looked nice). Breakfast was also good and tasty. We liked to stay here.
Comment from Hotel Management
20 May 2024 by Lighthouse Golf and Spa Hotel, Hotel Management
Thank you for taking the time to share your experience at our hotel. We're glad to hear that you enjoyed the room size, balcony with the sea view, comfortable bed, our sauna zone, and the swimming pool, as well as our tasty breakfast.We apologize if the initial reception did not meet your expectations and for any inconvenience regarding the parking fees. We strive to provide welcoming and professional service from the moment our guests arrive, and we're sorry that this was not your initial experience. We appreciate your feedback about the tea facilities and TV, as it helps us to improve our amenities and services.We're continuously working on enhancing our guest experience and your comments are invaluable in this process. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.
by A verified traveler
Posted 26 Mar 2024 on Hotels
by A verified traveler
Posted 31 Jul 2023
Excellent stay. The view was wonderful. The reception, bar, and breakfast was great and and the entire staff was very helpful and professional.
by A verified traveler
Posted 14 Aug 2022
Not what you’d expect from a 5* hotel. There were lots of hidden costs everywhere that were not described well on expedia or on the website. For example, to use the tennis courts for 1 hour cost 40 Lev (around £18), and this is only if you booked the court before 4, after this time was 60 Lev (£26), and renting rackets and balls were extra on top of this. Ridiculous. The golf was incredibly expensive and the pro shop staff were very rude and snobbish.
The reception staff were not polite and didn’t seem like they actually wanted to help.
However, the Asian staff in the restaurants, pool areas and cleaning teams were always extremely helpful, polite and happy - a stark constrast to other hotel staff.
The beach was very nice, but it is a 15 minute mini bus ride. To be able to go to the beach and use the hotels private area, you must book the beach before breakfast the day before you want to go… otherwise it was already fully booked and you couldn’t go.
by A verified traveler
Posted 6 Jun 2022 on Ebookers
Staff very friendly and helpful, great facilities
by A verified traveler
Perfect SPA but...
Posted 22 Mar 2021 on HotelsIncredible hotel with golf and SPA. Perfect breakfast but rude personel in the restaurant area. I asked for empty plastic cup for water and was refused because i am not a all inclusive client. Ery good SPA but mold in the pool area, lifeguard not always on duty. Overall very nice stay
by A verified traveler
Posted 30 Aug 2019 on Hotels
