Ratings based on 33 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
3.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Feb 2024
This resort was amazing. The grounds are kept extremely clean. It's a wonderful drive up the highway in one of the most well kept areas of Cebu. The view from the room was incredible. The staff was very accommodating. They delivered breakfast to our room. They called in the morning to ask if we wanted breakfast before they stopped serving it. The grounds workers helped me strap my luggage to the motorcycle. The food was great. Wifi worked great and the shower had an incredible view of the mountains.Will definitely go back when in Cebu.
by A verified traveler
Posted 27 Feb 2020 on Hotels
Comment from Hotel Management
5 Mar 2020 by West 35, Hotel Management
Greetings from West 35 Eco Mountain Resort!
Thank you for taking the time to share your feedback/experience at West 35 Eco Mountain Resort. We always appreciate comments from our guests as it will help us in becoming better at what we do. Please know that your observations will be shared to the department heads in charge so they may review and ensure to improve on. We have taken this into consideration and will take steps towards improvement.
Thank you again for choosing us. Looking forward to having you as one of our valued customers for many years to come.
by A verified traveler from Cebu City
Posted 25 Jan 2020
Everything is perfect. Highly recommended
Comment from Hotel Management
27 Jan 2020 by West 35, Hotel Management
Dear Sir/Ma'am, Thank you for taking the time to share your feedback/experience at WEST 35 Eco Mountain Resort. We always appreciate comments from our guests as it will help us in becoming better at what we do. Please know that your observations will be shared to the department heads in charge so they may review and ensure to improve on. We have taken this into consideration and will take steps towards improvement.
by A verified traveler
Posted 26 Dec 2019
Everything is perfect. Good room good view and nice staff.
Comment from Hotel Management
16 Jan 2020 by West 35, Hotel Management
Dear Sir/Ma'am, Thank you for taking the time to share your feedback/experience at WEST 35 Eco Mountain Resort. We always appreciate comments from our guests as it will help us in becoming better at what we do. Please know that your observations will be shared to the department heads in charge so they may review and ensure to improve on. We have taken this into consideration and will take steps towards improvement.
by A verified traveler
Posted 28 Oct 2019 on Orbitz
A beautiful place, very accommodating, and friendly staff. Everything was super helpful and just an amazing setup.
Comment from Hotel Management
11 Nov 2019 by West 35, Hotel Management
Dear Sir/Ma'am, Thank you for taking the time to share your feedback/experience at WEST 35 Eco Mountain Resort. We always appreciate comments from our guests as it will help us in becoming better at what we do. Please know that your observations will be shared to the department heads in charge so they may review and ensure to improve on. We have taken this into consideration and will take steps towards improvement.
by A verified traveler from Singapore
worth or not worth? we just wanted a change.
Posted 9 Sep 2019 on HotelsLocal area - has nothing, no option other than what they offer
Condition - ok, but we got group room.i booked for 2 adult and 3 kids and got group room of 17 people bedding room.
Comfort - walking down and going up was difficult through steep way
Clealiness - they cleaned only 3 bed as we were 6; rest of the bes had lizard poos. Our pillows and bed were dusty. My whole family is sensitive to dust and all of us suffered.
Service - Ok, nothing to mention great.
There were no enough hooks in bathrooms.
Should provide internet. This place have no local telephone coverage too if you think of enable your mobike data. Nothing wouldnt work; you are just cut from outside world. No cartoon channels for infants! Restaurent food is just horrible; please improve your teams and change the menu of availble items; no beef soup at all.
Comment from Hotel Management
10 Sep 2019 by West 35, Hotel Management
Dear Sir/Ma'am, Thank you for taking the time to share your feedback/experience at WEST 35 Eco Mountain Resort. We always appreciate comments from our guests as it will help us in becoming better at what we do. Please know that your observations will be shared to the department heads in charge so they may review and ensure to improve on. We have taken this into consideration and will take steps towards improvement.
by A verified traveler
Posted 21 Aug 2019 on Wotif
Views were amazing.
Great for hikers.
Nice place to just switch off and relax as there is no wifi and hard to get phone reception in the rooms.
Comment from Hotel Management
22 Aug 2019 by WEST 35, Hotel Management
Dear Sir/Ma'am, Thank you for taking the time to share your feedback/experience at WEST 35 Eco Mountain Resort. We always appreciate comments from our guests as it will help us in becoming better at what we do. Please know that your observations will be shared to the department heads in charge so they may review and ensure to improve on. We have taken this into consideration and will take steps towards improvement.
by A verified traveler from Mandaue Cty
Posted 1 Aug 2019
the place is wonderful. cold weather and staff were very polite and respectful and very pleasing. The food if excellent. We would love to visit the place again. Thank you very much! We truly enjoyed our stay.
Comment from Hotel Management
1 Aug 2019 by WEST 35, Hotel Management
Dear Sir/Ma'am, Thank you for taking the time to share your feedback/experience at WEST 35 Eco Mountain Resort. We always appreciate comments from our guests as it will help us in becoming better at what we do. Please know that your observations will be shared to the department heads in charge so they may review and ensure to improve on. We have taken this into consideration and will take steps towards improvement.
by A verified traveler
Posted 14 Jun 2019
Comment from Hotel Management
17 Jun 2019 by West 35, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 21 May 2019 on Hotels
We had a good stay. The staff were friendly and the room was clean and spacious. The mountain view through the glass walls while using the bathtub was a definite plus. Airconditioning and wifi would have made our stay perfect.
Comment from Hotel Management
22 May 2019 by West 35, Hotel Management
Dear Sir/Ma'am, Thank you for taking the time to share your feedback/experience at WEST 35 Eco Mountain Resort. We always appreciate comments from our guests as it will help us in becoming better at what we do. Please know that your observations will be shared to the department heads in charge so they may review and ensure to improve on. We have taken this into consideration and will take steps towards improvement.
