Ratings based on 32 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
by A verified traveler from Tampa
Posted 8 Dec 2022
They close all the air condition and they say its all one system and they can’t open it for different room, small room with a tiny window nobody can breath from it, its very bad i had to cancel the other two night and move to a better 5 star hotel, also they is no parking, the staff is bad nobody speak english, we order ice and they deliver it after 45 minutes, the bed was broken, nobody helped us with the bags, no laundry open i called before 6 PM and then they told me the laundry closed, overall the hotel is very bad i dont recommend it to anyone
by A verified traveler
Posted 1 May 2022
by A verified traveler
Good stay
Posted 1 Mar 2020 on HotelsRoom size small
Best Location
Next room another building and in night they start very high sound music
Very very very helpfully cleaning staff
Comment from Hotel Management
5 Jul 2022 by Farid Kazimov, Hotel Management
Dear Abdulsalam, We much appreciate your comments regarding your stay at the Sapphire City hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments.
by A verified traveler from Dubai
Posted 10 Jan 2020
The property in terms of location is superb, the room I stayed in opened up to the lively Nizami street. Tastefully furnished, clean and comfortable rooms. However everything that works for this property means nothing when they have a bunch of utterly incompetent, egocentric & inhospitable staff members who quite literally take zero interest in providing basic services to their guests (like a quick & efficient check in) let alone their wellbeing. I stayed at their other property in Bayil for two nights on the same trip, Sapphire City could learn a thing or two about hospitality from that team.
Comment from Hotel Management
10 Feb 2020 by Murfy, Hotel Management
Dear Guest,
We are sorry about inconvenience situation. Your opinions are crucial for our improvement. We are trying to solve all these mentioned problems. Hopefully in your next stay you will not face these kind of issues.
With best regards,
by A verified traveler
Posted 24 Jul 2019
We arrived at the hotal at 3.00 pm and waited nearly 2 hours before getting access to our rooms
Comment from Hotel Management
20 Sep 2019 by Reservation , Hotel Management
Dear Guest,
Greetings from Sapphire City Hotel!
We do apologies as we couldn't meed you expectations.
Best regards,
Sapphire City Hotel
by A verified traveler
very good staff and good service 👌
Posted 5 Mar 2019 on Hotelssuper good
Comment from Hotel Management
6 Mar 2019 by Logman Aliyev, Hotel Management
Dear Mr. Moam, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Sapphire City Hotel Baku. Best regards, Logman Aliyev Room Division Manager
by A verified traveler
Amazing
Posted 17 Dec 2018 on HotelsAvery thing
Comment from Hotel Management
19 Dec 2018 by Logman Aliyev, Hotel Management
Dear Guest,
Greetings from Sapphire City Hotel!
Thank You very much for your review and kind feedback about our hotel.
It was a pleasure to read you and we expect you to come back to us very soon!
Best Regards,
Sapphire City Hotel Management.
by A verified traveler
Posted 3 Nov 2018
Comment from Hotel Management
4 Nov 2018 by Logman, Hotel Management
Dear Guest, We would like to thank you for a kind feedback and for having selected Sapphire City during your stay in Baku. We are pleased to know that you had a great stay with us and our hotel services met your expectations! Should You ever plan to return to Baku it would be a pleasure to welcome you back at the Sapphire Hotel. Best Always, Front Office Manager. Logman Aliyev
by A verified traveler
Great location
Posted 11 Mar 2018 on HotelsGreat location but very uncomfortable bed. Good service, could have been better from receptionists though.
