2/10
I arrived to the hotel, with a confirmed booking, only to find out that the hotel has overbooked the room and basically asked to find somewhere else to stay. The rooms we’re not even occupied at that moment. They just decided to give it to another person having a longer stay than I am. Hotels.com customer service was of no help either despite me being a gold member. I ended up leaving the entire city altogether because of this. Worst hotel ever!!
Ahmed Khalil
Stayed 1 night in Aug 2018