Ratings based on 202 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Aug 2024
Very nice
Comment from Hotel Management
28 Aug 2024 by Orkhan Safarov, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Team
by A verified traveler from PRINCETON
Posted 27 Aug 2024
This hotel is one of the worse hotels in the IHG chain. While some staff mainly the non-managerial ones are great, but most of the staff are rude and impolite, their gestures and way they talk to patrons is not really something that reflects IHG hospitality.
Checked into the hotel with my family (family of 3) and literally was given a room that dont even have enough space to keep two baggages properly. Had to upgarde to a suite next morning for additonal $90 per night to get a decent size bed that can fit 3 since they are charging me 50 Manats extra per day for additional bed(even after charging extra for the additional guest). Even getting a suite and being a platinum elite member, have to ask every day for additional towels and plates, glassses etc.
Credits Cards dont work, bathrooms gets water logged, AC vents drips water, no supply of moisturizers, but above all the rudeness of the managerial staff adds the last straw, better be with Marriott or Hilton even though it will take $20/30 extra is a much wiser option. AVOID this hotel.
Comment from Hotel Management
28 Aug 2024 by Orkhan Safarov, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Holiday Inn Baku Team
by A verified traveler
Posted 13 Jun 2024 on Hotels
by A verified traveler
Posted 6 Jun 2024 on Hotels
by A verified traveler
Posted 18 May 2024 on Hotels
by A verified traveler
Nice stay away from centre
Posted 21 Jan 2024 on HotelsNice place in luxurious area, away from centre but not far.
Comment from Hotel Management
22 Jan 2024 by Orkhan Safarov, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Baku Team
by A verified traveler
Numerous Issues Encountered During Hotel Stay
Posted 1 Jan 2024 on HotelsA lot of guests were smoking in a non-smoking area (elevators, corridors, rooms) without consequences from the hotel's side. Both the hotel security and I saw this but didn't act. Additionally, the smell spread throughout the entire floor. Guests were also cooking in their rooms, making my stay noisy and horrible.
by A verified traveler
Posted 2 Dec 2023 on Hotels
by A verified traveler from Freehold
Posted 4 Nov 2023
Great hotel, staff and location.
Comment from Hotel Management
10 Nov 2023 by Holiday Inn Baku Team, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 10 Oct 2023
Comment from Hotel Management
12 Oct 2023 by Holiday Inn Baku Team, Hotel Management
Dear guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,
