Ratings based on 22 Verified Reviews
4.7 Room cleanliness
4.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2023
I want to address my experience with Gold Horn Apart Hotel in Baku (36 Ataturk Avenue). I booked to stay at this hotel with my daughter as she attends the International Astronautical Congress 2023 in Baku using Expedia. On the 5th night of our stay, my daughter and I were watching TV around 12:30am and a random man unlocked our hotel room door and entered. He then closed the door as he saw we were inside and left. I went down to the hotel reception and told the staff what had happened. I requested that he call the police but he refused to do so. I then requested that he checks the security footage, which shows the unknown man entering our hotel room and leaving. Following this, I told the staff to contact this man and go to his room. The reception hotel staff was very hesitant and also had poor English. He also refused to call the police despite my multiple requests to do so. This led me going to the street and looking for a police car myself at 1am. I could not find a police car, and so, begged one of the drivers outside to call the police. Following this, the police arrived and they noted this incident and said they will investigate this. I was worried because I was going to leave the country the next day and my daughter was going to stay the remainder of the duration - 4 days at this hotel. I did not feel secure and ultimately booked another hotel for the rest of her stay. I ended up paying for another hotel and checked out of Golden Horn Apart Hotel early midway through.
by A verified traveler
Posted 22 Sep 2023
Reza was the best guide for us when in the property, though he was the one securing the place. The entire staff was great, but Reza stood out amongst all.
Probably they can work around their room service or cleanliness, in general. We had to ask for ‘clean my room’ service.
A bit far from the happening spots of the city but still not exactly a quiet place. The Ataturk Park was perfectly placed in the middle of the road.
Won’t mind staying there again.
Comment from Hotel Management
22 Sep 2023 by Golden Horn Apart Hotel Baku, Hotel Management
Dear Guest,Thank you for your feedbacks.We will be happy to see you in our hotel againBest Regards, Hotel Manager
by A verified traveler
Posted 14 Sep 2023
Staff is very friendly. Very neat and clean. Room was also very clean. Location around property is also amazing. Good for shopping. Mall, food, metro is at 10 min walking distance.
Comment from Hotel Management
15 Sep 2023 by Golden Horn Apart Hotel Baku, Hotel Management
Dear Guest,We deeply appreciate your feedback. We look forward to seeing you again at our hotel!Best Regards, Hotel Manager
by A verified traveler
Posted 30 Aug 2023 on Hotels
Comment from Hotel Management
15 Sep 2023 by Golden Horn Apart Hotel Baku, Hotel Management
Dear Guest,We deeply appreciate your evaluation. We look forward to seeing you again at our hotel!Best Regards, Hotel Manager
by A verified traveler
Posted 20 Aug 2023 on Hotels
Comment from Hotel Management
15 Sep 2023 by Golden Horn Apart Hotel Baku, Hotel Management
Daer Guest,We deeply appreciate your evaluation. We look forward to seeing you again at our hotelBest Regards, Hotel Manager
by A verified traveler
Posted 16 Aug 2023 on Hotels
Comment from Hotel Management
15 Sep 2023 by Golden Horn Apart Hotel Baku, Hotel Management
Dear Guest,We deeply appreciate your evaluation. We look forward to seeing you again at our hotelBest RegardsHotel Manager
by A verified traveler
Posted 12 Aug 2023
The big problem with the unit is warm water for showers. It is not available. I stayed a week and only one night I had semi warm water for shower, the rest was cold shower
Comment from Hotel Management
15 Sep 2023 by Golden Horn Apart Hotel Baku, Hotel Management
Dear Guest,We deeply appreciate your feedback. Your feedback will definitely be taken into account, and we will do everything possible to improve the level of service. Looking forward to seeing you again at our hotel.Best Regards, Hotel Manager
by A verified traveler
Posted 1 Jul 2023 on Hotels
Amazing friendly and helpful staff. Great location. Beautiful family apartment. Value for money
Comment from Hotel Management
1 Jul 2023 by Zaur Kalbiyev Manager of hotel, Hotel Management
Your feedback is very important for us, thank you for your time, we will be happy to see you again in our hotel!MR Zaur Kalbiyev manager of Hotel!
by A verified traveler
Great accommodation
Posted 15 Jun 2023 on HotelsParking available in front of the hotel throughout our 4 day stay. Check in quick. We had a junior suit and twin room. Both clean and very comfortable. ACs worked great, good wifi, beds comfortable although a little hard. We had breakfast, staff friendly and helpful. Breakfast good, hot and cold options but its the same everyday. My only suggestion to improve guests comfort would be to supply cleaning materials and tea towels for the kitchenette, pots and pans there.
I highly recommend staying here if you are visiting Baku, we found going to tourists attractions no problem, but we had a car. Comfortable nights sleep and good breakfast so you can enjoy your time exploring Baku.
Comment from Hotel Management
18 Jun 2023 by Zaur Kalbiyev Manager of hotel, Hotel Management
Dear Huda,Thank you very much for reviewing our hotel and posting such nice feedback. We highly appreciate your kind comments and are looking forward to welcoming you back at Golden Horn Apart Hotel.Sincerely,Zaur KalbiyevHotel Manager.
by A verified traveler
Posted 3 Jun 2023
Comment from Hotel Management
1 Jul 2023 by Zaur Kalbiyev Manager of hotel, Hotel Management
Your feedback is very important for us, thank you for your time, we will be happy to see you again in our hotel!MR Zaur Kalbiyev manager of Hotel!
