Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
I requested a handicapped or accessible room, the room we got was really big and easy to access and move around ✅️. There was a lot of stains on the carpet inside the room and a big stain on the curtain that make the room look old and duty.
I also pre-paid for breakfast but when we got to the property they told us they don't serve breakfast on Mondays and that they couldn't do a refund 😒.
The staff was really friendly and the rest of the property looked ok.
Comment from Hotel Management
11 Dec 2024 by Operations Manager, Hotel Management
Thank you for taking the time to leave us your feedback regarding you stay.I'm sorry to see some elements did not meet your expectations during your time with us. I have forwarded your review to our management team to ensure we take proper action. Nothing makes us happier than delivering the best experience to our guests.I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve.Warmest Regards,
by A verified traveler
Posted 9 Dec 2024
Friendly/Welcoming staff.
Comfy beds, Quiet area.
Comment from Hotel Management
9 Dec 2024 by Operations Manager, Hotel Management
Thank you for your recent stay at Holiday Inn Bakersfield. Your feedback is greatly appreciated. We look forward to welcoming you back with us.Warmest Regards,
by A verified traveler from Ponte Vedra Beach
Posted 5 Dec 2024
Reservation was confirmed at $139 per night including a $10 charge for breakfast. Upon check in we were charged $249...$100 for a deposit which was to be returned when we checked out. Our credit card has been charged the extra $100 for this deposit after being assured it would not be charged. So we have been charged $249 for a one night stay at a Holiday Inn...OUTRAGIOUS! Additionally, no breakfast was being served. Expedia and Holiday Inn should be ashamed!
Comment from Hotel Management
9 Dec 2024 by Operations Manager, Hotel Management
Thank you for your recent stay with us. We have forwarded your comment and concerns to the appropriate department for further action. If you have yet to receive the authorized incidental amount of 100 back to your account, please contact our accounting department for resolution. Regards,
by A verified traveler
Posted 5 Dec 2024
The atmosphere feels fresh, organized, and serene.
Comment from Hotel Management
6 Dec 2024 by Operations Manager, Hotel Management
Hello! Thank you for your recent stay with us. We greatly appreciate your 5-star review. Hope to see you soon! Regards,
by A verified traveler
Posted 3 Dec 2024
Was the best stay ever
Comment from Hotel Management
3 Dec 2024 by Operations Manager, Hotel Management
Thank you for your recent stay with us. Your 5-Star review is greatly appreciated. We hope to see you again! Regards,
by A verified traveler
Posted 2 Dec 2024
Make sure you bring a personal phone charger.
Comment from Hotel Management
2 Dec 2024 by Operations Manager , Hotel Management
Thank you for your recent stay with us. Your feedback is very important to us. Thanks for choosing Holiday Inn Bakersfield. Warmest Regards
by A verified traveler
Posted 26 Nov 2024
Nice place, comfortable and pretty, we loved it
Comment from Hotel Management
26 Nov 2024 by Operations Manager, Hotel Management
Thank you for your recent stay with us. Your business is greatly appreciated. We look forward to welcome back. Warmest Regards,
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Operations Manager, Hotel Management
Thank you for your recent stay with us. Your business is greatly appreciated. We look forward to welcome back. Warmest Regards,
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Operations Manager, Hotel Management
Thank you for your recent stay with us. Your business is greatly appreciated. We look forward to welcome back. Warmest Regards,
by A verified traveler
Posted 23 Nov 2024
Hjkug
Comment from Hotel Management
1 Dec 2024 by Operations Manager, Hotel Management
Hello! Thank you for your recent stay. We greatly appreciate your 5-star rating. We look forward to seeing you again!
