Ratings based on 995 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Still waiting on my refund…upon entering the room I saw cockroaches.
Comment from Hotel Management
30 Oct 2024 by Hotel Management, Hotel Management
Dear Yesenia,We apologize for the upsetting experience you encountered. Discovering pests in your room is truly concerning, and we understand how distressing this must have been. Please know that we’re addressing this issue with our team to ensure our rooms are thoroughly cleaned and inspected to meet the high standards our guests deserve. We are committed to ensuring that your concerns are resolved and prevent future occurrences. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
Alot of trash laying around through out the property, the room next to ours was noisy.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Ricardo,Thank you for bringing this to our attention. We apologize for the disturbances and any lack of upkeep around the property. A peaceful, well-maintained environment is a priority for us, and we’ll address these areas to improve the guest experience. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 27 Oct 2024
Found a live cricket in shower and dead roaches burnt out electrical outlet, not clean and ripped chair in room, room phone dirty and sticky, light in room flicker
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Christian,We sincerely apologize for the cleanliness issues and maintenance concerns you encountered during your stay. The issues you mentioned are concerning and not reflective of our standards. We understand how unsettling this must have been for you. Please know that we are addressing these matters with our team to ensure thorough inspections and proper cleaning moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2024
Don’t not stay here, horrible area not safe at all! Rooms are infested with roaches rooms stink! The picture online are fake don’t show how the rooms or area really are! Worst hotel ever!!!!
Comment from Hotel Management
23 Oct 2024 by Hotel Management, Hotel Management
Dear Lamar, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, we will be sure that the space you have occupied is professionally inspected and treated as a precaution. We also regret any discrepancies with third-party websites for the property. We appreciate you bringing these concerns to our attention and for your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area.Sincerely,Hotel Management
by A verified traveler
Posted 19 Oct 2024
Great job from the housekeeping team nice clean rooms. Sink was plugged,homeless around the area using stairs for a bathroom.
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Dear Jesse,We’re glad that our housekeeping team made a positive impression with their cleanliness and attention to detail. However, we sincerely apologize for the inconvenience with the plugged sink and for any concerns you had regarding the area surrounding the hotel. Your comments are invaluable, and we will address these issues with our team to ensure improvements are made. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
by A verified traveler
Posted 19 Oct 2024
Stayed at a lot of Extended Stays. This one was disappointing. The outside was nasty as was the carpet inside our room.
There was no breakfast.
Comment from Hotel Management
19 Oct 2024 by Hotel Management, Hotel Management
Dear Heather,We’re sorry that this stay didn’t meet your expectations, especially given your positive experiences at other locations. Cleanliness is a priority for us, and we regret that this was not reflected during your visit. We also understand your disappointment with the lack of breakfast and will review how we can improve these offerings. Please note that your feedback is important, and we’ll ensure it’s shared with the appropriate teams for improvements. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 23 Sep 2024
People walking around pretty late was the only thing I didn’t like.
by A verified traveler
Posted 23 Aug 2024
We prefer to have the larger refrigerator and options to "eat in" as going out for every meal gets to be cost prohibitive.
Comment from Hotel Management
24 Aug 2024 by Hotel Management, Hotel Management
Dear Kimberly, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are here. Sincerely,Hotel Management
by A verified traveler
Not happy
Posted 27 Jul 2024 on HotelsComment from Hotel Management
6 Sep 2024 by Hotel Management, Hotel Management
Dear MONICA, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 27 Jul 2024 on Hotels
