Ratings based on 20 Verified Reviews
3.2 Room cleanliness
4.0 Service & staff
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Barbara, Hotel Management
Hi, Alex ! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Posted 20 Sep 2024
There were stains on the sheets and towels, overall condition of the room was awful. Would not recommend this property.
Comment from Hotel Management
26 Sep 2024 by Barbara, Hotel Management
Hi, Jose! Thank you for bringing this to our notice. As stated, the behaviour of the staff was not pleasant. This is certainly not something which we want our guests to experience. Do not worry we will take corrective action by sharing this with the relevant team. We assure you that something like this won't re-occur in the future again. Regards, Barbara
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Barbara, Hotel Management
Hi, Joel ! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Posted 9 Sep 2024
Easy access freeway
Comment from Hotel Management
26 Sep 2024 by Barbara, Hotel Management
Thank you for your appreciation, Jasmine! We hope to give you consistent service every time. Regards, Barbara
by A verified traveler
Posted 4 Sep 2024
There is nothing for the breakfast
Comment from Hotel Management
5 Sep 2024 by Joey, Hotel Management
Hi, Balzhinima! Thanks for reaching out to us, we do regret the inconvenience caused. We will surely pass this feedback to the hotel to make sure your next experience is nothing less than amazing. Have a great day ahead :) Regards, Joey
by A verified traveler
Posted 24 Aug 2024
Fast check in
Comment from Hotel Management
29 Aug 2024 by Dewi, Hotel Management
Hi, Jasmine ! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi
by A verified traveler
Posted 18 Aug 2024
My kids were very dissapointed because the pool is closed and it doesn't look like they plan on opening it.
Comment from Hotel Management
29 Aug 2024 by Barbara, Hotel Management
Hello, Patrick ! It is so disheartening to see our respected guest unsatisfied with our facilities. We are going to rely on your feedback to ensure quality service in the future. Regards, Barbara
by A verified traveler
Posted 5 Aug 2024
The staff were great. The property was as expected for the price. This isn’t a great part of Bakersfield, but was near the Crystal Palace where we were going. The hotel has fences to keep others out.
Comment from Hotel Management
14 Aug 2024 by Eva, Hotel Management
Thank you so much for the positive rating, Joy! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Eva
by A verified traveler
Posted 27 Jul 2024
Nice and decent
Comment from Hotel Management
2 Aug 2024 by Lisa, Hotel Management
Hello Roberto, Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Lisa
by A verified traveler
Posted 26 Jul 2024
Room smelled like cigarette smoke but other than that I enjoyed my stay.
Comment from Hotel Management
2 Aug 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Desiree! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa
