Ratings based on 102 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
I want to start by saying that I would actually stay here again. I’m rating it by Western standards. The pluses are the following: the staff is friendly, it’s a safe place, it is pretty clean, and the food at the restaurant is decent and safe to eat.
Now for the negatives: My safe didn’t work, (I locked up my valuables in my suitcase during the day), the room took a while to become cool, the patio door would not lock and had black duct tape on it, I had a cold shower a couple of days because of no hot water, but there was only hot water in the sink one day. There’s a hook for a mosquito net, but no mosquito net available. Bottled water was provided the first day, but for the other six days, I was told I had to buy it at the bar. The reception area is not air-conditioned, and I tried to drink a beer at that bar one day with sweat dripping down my back. There’s always something to eat for breakfast, but it is the same thing every day. A little variety would have been nice. I was looking forward to relaxing at the pool, but it was under construction the week I was there. I was also looking forward to using the spa, but it seemed closed every day. A few times an A few times a day, the power would go off, but it did not stay off for long because of a generator. All of this is to say, I realize that it is West Africa, and the western standards are different. But I have to say, catering to some westerners, this was my experience.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Management, Hotel Management
Thank you very much for your review which is highly appreciated. We look forward to welcoming you again in our hotel.
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Management, Hotel Management
Thank you for your review which is much appreciated as we are happy that our service met your expectations. We look forward to welcoming you again in our hotel. Thank you.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Management, Hotel Management
Thank you for giving us a very good review which is highly appreciated.we look forward to welcoming you again in our hotel.
by A verified traveler
Posted 22 Jun 2024
Lovely option for your stay in Banjul
Comment from Hotel Management
24 Jun 2024 by Management, Hotel Management
Thank you very much for your comment which is really appreciated.
by A verified traveler
Posted 22 Jun 2024
Lovely option for your stay in Banjul.
by A verified traveler
Posted 8 May 2024
The staff are second to none, all were very friendly and helpful. the room with a sea view was perfect. breakfast was always of a high slandered.
However the only aspect that let them down, was the rooms were not free of mosquitos, they should spray the room once the daily cleaning is completed.
Comment from Hotel Management
14 May 2024 by Management, Hotel Management
Thank you for your reviews, and we are happy to know that you enjoyed your stay with us and look forward to welcoming you again in our hotel.
by A verified traveler
Posted 6 May 2024 on Hotels
Comment from Hotel Management
6 May 2024 by Management, Hotel Management
thank you for giving us a very high score. We really appreciate it and hope that you will use our hotel again.thanks
by A verified traveler
Posted 12 Apr 2024 on Hotels
Comment from Hotel Management
18 Apr 2024 by Management, Hotel Management
Thank you very much for liking your stay with us and giving us a high review and we look forward to welcoming you again at our hotel
by A verified traveler
Posted 10 Feb 2024
Overall good.
