Pousada de Lisboa, Praça do Comércio Reviews

Dear Kevin,On behalf of the entire team at Pousada de Lisboa, we would like to thank you for sharing with us your feedback on your experience. We’re thrilled to hear that you enjoyed our location and appreciated our staff’s service. It's wonderful to know that you found our breakfast and dinner options to your liking as well. We look forward to welcoming you back for another great stay!Kind Regards,João Rocha NevesThe General Manager

Dear Valued Guest Vivi,On behalf of the entire team at Pousada de Lisboa, we would like to thank you for taking the time to share your feedback regarding your recent stay with us. While we are pleased to hear that you enjoyed our breakfast, we are truly sorry to learn about the aspects of your experience that did not meet your expectations, which saddens us deeply.We would like to provide you some context regarding the atmosphere of our Pousada de Lisboa. Our property holds significant historical value dating back to the 18th century, which unfortunately limits our ability to make extensive modifications, including alterations to the size and placement of windows for additional natural light in the lobby and common areas. This preservation allows us to maintain the unique character and charm that many of our guests appreciate. We understand that the lighting can feel diminished, especially during the winter months when daylight is shorter. While this is a challenge, it is part of the historical integrity of our building.On a positive note, we are proud of our breakfast room, which features a lovely rooftop that we close during the winter season. This design allows ample natural light to fill the area, creating a pleasant start to your morning, even when the season may limit light throughout the rest of the Pousada.We sincerely apologize for the discomfort you experienced outside your window, as well as the challenges you faced with your room key and the restaurant recommendation. Your concerns are valid, and we will certainly follow up with our staff to ensure they clarify our recommendations to guests regarding food quality, atmosphere, and distance. Although we are well known for providing excellent concierge recommendations that meet our guests' expectations, this misunderstanding is certainly unusual.Your feedback is incredibly valuable to us as we strive to enhance our guest experience. We would love the opportunity to welcome you back and provide you with a stay that truly reflects the spirit of our Pousada and the quality of service we aim to deliver.Thank you once again for your review, and we hope you will consider giving us another chance in the future.Warm regards,João Rocha NevesThe General Manager

Dear Jon, On behalf of the entire team at Pousada de Lisboa, we would like to hank for your kind words! We’re thrilled to hear that you had a great experience and found our staff helpful. Your feedback means a lot to us, and we look forward to welcoming you back soon!Kind Regards,João Rocha NevesThe General Manager

Dear Wen,On behalf of the entire team at Pousada de Lisboa, we would like to thank you so for your kind words! We’re thrilled to hear that you enjoyed our excellent service and central location. We appreciate your feedback and hope to welcome you back soon!Kind Regards,João Rocha NevesThe General Manager

Dear Tina,On behalf of the entire team at Pousada de Lisboa, we would like to hank you for your kind review! We're thrilled to hear that you enjoyed our beautiful property and central location. It's great to know our staff was able to assist you and make your stay enjoyable. While we acknowledge our rooms may be on the smaller side, we're glad to hear they met your cleanliness standards. We hope to welcome you back soon for another wonderful experience!Kind Regards,João Rocha NevesThe General Manager

Dear Boris, On behalf of the entire team at Pousada de Lisboa, we would like to hank you for your positive review! We're thrilled to hear you had a great experience at our Pousada. We appreciate your feedback and look forward to welcoming you back soon!Kind Regards,João Rocha NevesThe General Manager