Ratings based on 764 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Hotels in other European countries that I have recently visited (i.e. Italy, Spain, United Kingdom) offered simple but complimentary breakfast options. At MyStoryTejo you can only get a buffet style breakfast for a fee (10 euros pre-booked, 15 euros same day). I don't know if this is peculiar to the MyStory chain or to Portuguese hotels in general.
If you require a card key to enter your room, why must you also use it to turn on the lights?
Comment from Hotel Management
24 Nov 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Arthur, Thank you for your review.We are delighted that you found the cleanliness of our rooms and the condition of our hotel to your liking. It is wonderful to hear that you appreciated our services and the amenities provided in your room, as we strive to ensure a comfortable stay for our guests.However, we acknowledge your perspective on breakfast options and the use of the key card for room lights. Our breakfast buffet, which includes a variety of fruits, yoghurts, pastries, and more, incurs an additional charge as we aim to offer a high-quality selection. We recognize that preferences for breakfast services can vary and while this feature is not unique to our hotel or country, we appreciate your feedback. Regarding the key card system, this is a standard practice aimed at conserving energy and enhancing the security of our rooms. We apologize if this caused any inconvenience and we value your insight as it helps us to improve our guest experience.Nonetheless, we hope the overall ambiance of My Story Hotel Tejo, along with our convenient location close to numerous attractions and public transport options, contributed positively to your stay in Lisbon.We look forward to welcoming you back on a future trip.Kind regards,Sara Trigueiros, General Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Cynthia,We are truly grateful for your perfect rating.Your satisfaction is our ultimate goal, and we are thrilled to know that your stay met your expectations.We hope you had the chance to experience our unique Restaurant & Bar 'O Poço' during your stay. This charming spot, inspired by typical Portuguese cuisine, offers a delightful buffet concept in an atmosphere that showcases the beauty of Pombaline architecture.We look forward to welcoming you back for another wonderful experience.Best wishes,Sara Trigueiros, General Manager
by A verified traveler
Posted 2 Nov 2024
The staff at the front desk was incredibly helpful.
The best!
Comment from Hotel Management
4 Nov 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Matthew,It's a real reward to receive such a great review.It's truly rewarding to know that you had a splendid stay at My Story Hotel Tejo.We are delighted that you enjoyed the dedicated service from our front desk team, the impeccable cleanliness of our rooms, the overall condition of our hotel, and the variety of amenities provided in your room. Our team strives to maintain the highest standards in every aspect of our service, ensuring that our guests' stays are both comfortable and memorable. From the 24/7 reception availability to the careful selection of our room features, including high-quality mattresses and 80% cotton linens, we pay attention to every detail to enhance our guests' experiences.We hope to see you again on your next visit to Lisbon.Best wishes,Sara Trigueiros, General Manager
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Eric,Thank you very much for this kind review.We are really pleased we met your expectations.We hope to see you again on your next visit to Lisbon.Best wishes,Sara Trigueiros, General Manager
by A verified traveler from Barrie
Posted 22 Sep 2024
Was only there for 1 night
Comment from Hotel Management
23 Sep 2024 by Ricardo Sá, General Manager, Hotel Management
Dear Shelley,We sincerely appreciate your feedback on your recent stay at My Story Hotel Tejo.We are delighted that you had such a pleasant experience during your brief visit.We hope you'll consider staying with us again for a longer visit to fully experience all that My Story Hotel Tejo and Lisbon have to offer.Best wishes,Ricardo Sá, General Manager
by A verified traveler
Posted 21 Sep 2024
Our room was More spacious than others the room was clean beds were comfortable. The towels were so soft. We had a great stay
Comment from Hotel Management
23 Sep 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Alison,Thank you for taking the time to share your positive feedback.We are elated that your stay at My Story Hotel Tejo was to your satisfaction.We are delighted that you appreciated the spaciousness of your room, the pristine cleanliness, the comfort of our high-quality mattresses with linens of 80% cotton, and the softness of our towels, which we ensure are always up to the expectations of our valued guests.We look forward to welcoming you back in the future.Kind regards,Sara Trigueiros, General Manager
by A verified traveler
Posted 10 Sep 2024
It was very quiet and vey clean.
Comment from Hotel Management
11 Sep 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Adriana,Thank you for taking the time to share your positive feedback.We are delighted that you enjoyed the peaceful atmosphere, the impeccable cleanliness of our rooms, and the high level of service provided by our staff. Our team takes great pride in ensuring our guests have a comfortable experience, and your comments affirm our commitment to excellence.We would be glad to have you return for another memorable stay.Best wishes,Sara Trigueiros, General Manager
by A verified traveler
Good location
Posted 23 Aug 2024 on HotelsGreat location, clean hotel and helpful service. The breakfast is $10 euros (pay the day before) and is worth it, but they do charge the same amount for children which I don’t think is worth it. There should be 2 charges for breakfast for adults vs kids.
Just outside the hotel door there is a small shop with groceries and a cheap yummy Indian/falafel restaurant.
Comment from Hotel Management
28 Aug 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Christina,Thanks for taking the time to review your stay at our hotel.We are delighted that you enjoyed our hotel's cleanliness, the helpfulness of our staff, and the amenities provided. It is our priority to maintain a high standard of service and to ensure our guests have a comfortable stay. However, we acknowledge your concern regarding the breakfast charge for children. We take your feedback seriously and will consider it as we continuously strive to align our services with the expectations of our guests.Nevertheless, we are pleased that you found the hotel's location beneficial, with its proximity to popular areas such as Bairro Alto and convenient access to public transportation.We look forward to welcoming you back. Best wishes,Sara Trigueiros, General Manager
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Omer,Thank you for this positive review of your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again on your next visit to Lisbon.Best wishes,Sara Trigueiros, General Manager
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Sara Trigueiros, Gerente Geral, Hotel Management
Caro Brandon,agradecemos a sua avaliação.É para nós um prazer que tenha optado pelo My Story Hotel Tejo para a sua estadia em Lisboa — e ficamos muito satisfeitos por ter desfrutado de uma excelente experiência connosco.Esperamos voltar a revê-lo em breve. Com os nossos melhores cumprimentos,Sara Trigueiros, Gerente Geral
