Ratings based on 982 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Joseht was a fabulous tour guide on a walking tour!
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 27 Nov 2024
Very convenient location close to main square. Breakfast buffet is good. Staff is polite and helpful.
by A verified traveler
Posted 25 Nov 2024
Xxx
Comment from Hotel Management
26 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Robert,Thank you for taking time to add us a 5.Hope to see you again
by A verified traveler
Posted 16 Nov 2024
Great location
Comment from Hotel Management
16 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Bruce,Thank you for your feedback! We're so glad you enjoyed our great location. We hope to welcome you back soon for another fantastic stay!Best regards,Pedro FalcaoGuest Services Manager
by A verified traveler
Posted 13 Nov 2024
Friendly and helpful staff. Our bathroom soap dispenser fell off but otherwise room was in good condition. Hair straightener was a great amenity to have!
Comment from Hotel Management
13 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Kaori,Thank you for your review and for highlighting our friendly and helpful staff! We’re glad you enjoyed the hair straightener as an amenity. We apologize for the inconvenience with the soap dispenser and appreciate your understanding. Your feedback helps us ensure an even better experience in the future. We hope to welcome you back soon!Best regards,The Hotel da Baixa Team
by A verified traveler
Posted 12 Nov 2024
Fell short of expectations. Lackluster front desk staff, crowded breakfast area and small rooms were the minuses. Pluses included housekeeping, all day snacks and drinks and location. Overall not great value for price
Comment from Hotel Management
13 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Howard Liang,Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience fell short of expectations. Your comments regarding the front desk service, breakfast area, and room size are invaluable to us and will be reviewed carefully to make necessary improvements. We’re pleased to know you appreciated our housekeeping, all-day refreshments, and prime location, as we strive to offer memorable touches throughout your stay.Your feedback helps us improve, and we hope to have the opportunity to provide you with a more satisfying experience in the future.Best regards,The entire team at Hotel da Baixa
by A verified traveler
Posted 11 Nov 2024
We had a wonderful stay at Hotel da Baixa. The downtown location was perfect, the accommodations were luxurious, and the morning breakfast was amazing. We will be back.
Comment from Hotel Management
12 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Kristen,Thank you so much for your kind words! We’re delighted to hear that your stay at Hotel da Baixa was wonderful and that you enjoyed our perfect downtown location, luxurious accommodations, and amazing breakfast. It’s always a pleasure to know we’ve met your expectations.We can’t wait to welcome you back!Best regards,The entire team at Hotel da Baixa
by A verified traveler from Moorestown
Posted 10 Nov 2024
Overall, a wonderful experience.
Comment from Hotel Management
12 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Samir,Thank you for your thoughtful words! We're thrilled to hear that your experience with us was wonderful overall. Your satisfaction is our top priority, and we’re glad we could make your stay memorable.We look forward to welcoming you back soon!Best regards,The entire team at Hotel da Baixa
by A verified traveler
Posted 10 Nov 2024
We liked the central location. The staff was very helpful and kind. The breakfast was very nice with a variety of choices. Marta at the front desk was super sweet and helpful. We will definitely will be back.
Comment from Hotel Management
12 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Constance,Thank you so much for sharing your kind feedback! We’re delighted to know that you enjoyed our central location and found our staff helpful and kind. It’s great to hear that you appreciated the variety at our breakfast buffet. Marta will be especially pleased to know that she made your stay even more memorable with her warm and helpful service.We can’t wait to welcome you back on your next visit to Lisbon!Best regards,The entire team at Hotel da Baixa
