Ratings based on 846 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from SANTA CLARITA
Posted 25 Dec 2024
Very good location, good breakfast, and very attentive staff. I liked it a lot.
Comment from Hotel Management
25 Dec 2024 by Matilde Almeida- Front Office, Hotel Management
Dear Iris,Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed our location, breakfast, and the service from our attentive staff. We truly appreciate your kind words and hope to welcome you back again soon!Happy holidays!Best regards,
by A verified traveler
Posted 12 Dec 2024
The hotel is very central on the Rua Augusta which is what we wanted. It’s on a pedestrianised street full of shops, restaurants and bakeries. It’s a 5 minute walk to the Arco da Rua Augusta and Praça do Comercio. Easy to catch a tram to Belem Tower and Jeroniomos Monastery. We walked to all other tourist attractions in about 30 mins , but we like that. Excellent little hotel!!
Comment from Hotel Management
12 Dec 2024 by Matilde Almeida- Front Office, Hotel Management
Dear Lisa,Thank you so much for taking the time to share your wonderful review! We’re delighted to hear that you enjoyed our central location on Rua Augusta and found it convenient for exploring the city’s iconic sights and local charm. It's fantastic that you were able to experience so much of the area by walking and using local transport.We truly appreciate your kind words about our hotel and hope to welcome you back the next time you visit. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know!Best Regards,
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Elisete Tavares - Front Office Assistant Manager, Hotel Management
Dear Danielle, thank you very much for this excellent review about your stay at our hotel. Your feedback is always very important to improve our daily work and services. It will be a great pleasure to welcome you back in the future. Best regards.
by A verified traveler
Posted 10 Dec 2024
A plethora of dining and shopping options right outside of your door. Walkable to many sights and meeting points.
Comment from Hotel Management
10 Dec 2024 by Rui Foguete - Front Office, Hotel Management
Dear Ehrick,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location with its wide variety of dining and shopping options just steps away. We're also glad that you found it easy to explore the local sights and meeting points on foot.It was a pleasure to have you with us, and we hope to welcome you again in the future for another great stay.Kind regards,
by A verified traveler
Posted 5 Dec 2024
Fab stay. Nice liitle touches- mini pastel de nata at reception with a glass of port if you want. Although we only stayed one night had a upgrade to room with a balcony and street view.
One concern was the bathroom extractor fan which seem to run continuously. However it stops at night. Rui and Selena on reception could not do enough for us. Even managed to get a cup of tea when checking in. There is a coffee machine but unfortunately no tea making facilities - for one night was fine. Although the room was not hugh it was sufficient and the shower room room was a good size. There is a restaurant next door that although seperate from the hotel does offer breakfast for hotel guests - at an additional charge. We did not use this. Rui and Selna were very knowledgeable and helpful in providing information on the areas we wanted to visit. We took advantage of the hotel transfer service which worked well. Not sure how a taxi would compare but we found it worked well for us. The hotel staff meet us at the drop off point on arrival and the driver came to the hotel 9n the return trip. This was excellent as the hotel is in the centre and in the pedestrian only area. The driver who collected us from the airport even took us via a route to show us specific things we asked about. Being an old narrow building the corridor are narrow and the rooms are not large but this did not impact on our stay.All in all a great stay and we would return.
Comment from Hotel Management
5 Dec 2024 by Rui Foguete - Front Office, Hotel Management
Dear Janet Kay,On behalf of the team at be poet baixa hotel, we would like to sincerely thank you for your kind review. We are delighted to hear that your stay was so enjoyable and that the small touches, as well as the service from our team, particularly Rui and Selena, contributed to a memorable experience.We also appreciate you sharing your thoughts on our transfer service and the hotel's location, which will surely be helpful for future guests. We value your feedback is very important for us to improve.It would be a pleasure to welcome you back to be poet baixa hotel, and we hope that your next visit to Lisbon is just as special.Best regards,
by A verified traveler
Posted 4 Dec 2024
A little gem in the heart of Lisbon. Perfect location for walking, lots of great eating options and a warm welcome from staff. Highly recommend.
Comment from Hotel Management
4 Dec 2024 by Elisete Tavares - Front Office Assistant Manager, Hotel Management
Dear Paul, thank you so much for your lovely feedback. We’re delighted to hear that you enjoyed your stay with us and found our location perfect for exploring Lisbon. It’s wonderful to know that our warm welcome and the nearby dining options made your experience even better. Your recommendation means a lot to us, and we can’t wait to welcome you back on your next visit to Lisbon. Best regards.
by A verified traveler
Posted 4 Dec 2024
We enjoyed this hotel for it’s ideal location, comfortable bed, nice breakfast and friendly staff.
Comment from Hotel Management
4 Dec 2024 by Elisete Tavares - Front Office Assistant Manager, Hotel Management
Dear Norman, thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that you enjoyed your stay with us, from our ideal location and comfortable beds to the nice breakfast and friendly team. It was our pleasure to have you as our guest, and we hope to welcome you back on your next visit to Lisbon. Best regards.
by A verified traveler
Posted 29 Nov 2024
Excellent location… had a lot of charm
Comment from Hotel Management
29 Nov 2024 by Matilde Almeida- Front Office, Hotel Management
Dear Brenda,Thank you for taking the time to leave us a review! We’re so happy to hear that you enjoyed our excellent location and found the hotel full of charm. It’s always a pleasure to know our guests have had a memorable experience. We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 29 Nov 2024
Wonderful stay. Great hotel, convenient to everything. Immaculate room.
Comment from Hotel Management
29 Nov 2024 by Matilde Almeida- Front Office, Hotel Management
Dear Diana,Thank you so much for taking the time to leave us such a wonderful review! We’re thrilled to hear that you had a great stay and found our hotel convenient and the room immaculate. It’s always our goal to provide a comfortable and enjoyable experience for our guests. We look forward to welcoming you back on your next visit!Best regards,
by A verified traveler from Iowa City
Posted 25 Nov 2024
Conveniently located in the heart of the city. Walking distance to most touristic attractions. Close to good restaurants and stores.
Comment from Hotel Management
25 Nov 2024 by Rui Foguete - Front Office, Hotel Management
Dear Marina,Thank you so much for your kind comment! We're delighted to hear that our central location in the heart of the city made your stay convenient. Being just a short walk from major attractions, excellent restaurants, and shops is one of our greatest advantages.We hope you made the most of your time in Lisbon, and we look forward to welcoming you back to be poet baixa hotel soon!Best regards,
