Ratings based on 267 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
We had a 2 bedroom suite and it was PERFECT! The wooden interior shutters were awesome and really helped keep the noise from the street out.
Comment from Hotel Management
9 Nov 2024 by The Lumiares Team, Hotel Management
Dear Marissa Frey,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay at The Lumiares Hotel & Spa and found the 2-bedroom suite perfect. It's great to know that the wooden interior shutters helped ensure a peaceful night's sleep. We hope to welcome you back for another wonderful stay soon!The Lumiares Team
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by The Lumiares Team, Hotel Management
Dear Robert Morrison,Thank you for sharing your honest feedback with us.We note that you had a less than good experience with our restaurant service. We would be very grateful if you could share in more detail what you think should be improved.We hope to be able to welcome you back in the near future and provide you with an excellent stay!The Lumiares Team
by A verified traveler
Posted 27 Sep 2024
A great hotel with a great staff. Everyone was so ver kind. A neat location too
Comment from Hotel Management
28 Sep 2024 by The Lumiares Team, Hotel Management
Dear Mitchell,Thank you so much for your wonderful review! We are thrilled that you enjoyed your stay and that our staff made a positive impression. It’s also great to know that you appreciated our location! We hope to have the pleasure of welcoming you back soon for another memorable stay.
by A verified traveler from New York
Posted 5 Sep 2024
Great location, amazing property
Comment from Hotel Management
6 Sep 2024 by The Lumiares Team, Hotel Management
Dear Lyusen,Thank you very much for your kind feedback! We are glad to hear that you enjoyed our location and facilities.We hope to have the opportunity to welcome you back very soon.
by A verified traveler
Posted 3 Sep 2024
Great stay.
Comment from Hotel Management
4 Sep 2024 by The Lumiares Team, Hotel Management
Thank you very much for your review! We are happy to hear that your stay was excellent. We hope to have the opportunity to welcome you again soon.
by A verified traveler
Posted 25 Aug 2024
We would stay here again
Comment from Hotel Management
26 Aug 2024 by The Lumiares Team, Hotel Management
Dear Richard,Thank you for choosing us for your stay and for taking the time to leave us a review! We are glad to hear that you enjoyed your experience with us. It will be a pleasure to welcome you again on your next visit. Don't hesitate to contact us if we can help make your next stay even more special.
by A verified traveler
Posted 22 Aug 2024
We booked the Mezzanine room and were pleasantly surprised by the space and layout of the room. We could host friends for drinks in the lounge downstairs and have our privacy in the bedroom upstairs.
The staff are super helpful, courteous and simply amazing - everyone from front desk to housekeeping was just lovely!
The only reason I have rated the facilities as average is because the gym is just too tiny. And I like working out even on holiday.
The rooftop is small and gets very busy but the view is worth at least 1 visit. Overall, the hotel is superb and the location is simply too good. If I ever go back to Lisbon, I'm definitely staying here again.
Comment from Hotel Management
24 Aug 2024 by The Lumiares Team, Hotel Management
Dear Anjali,Thank you very much for sharing your detailed and positive experience! We are delighted to hear that you enjoyed the space and layout of our Mezzanine and that the combination of privacy and an area to receive friends was a highlight for you.It's great to hear that our team made a positive difference in your stay - your appreciation means a lot to us.We are sorry that the size of the gym and the rooftop area didn't quite meet your expectations. We will take your comments into account as we look for ways to improve these areas.We look forward to welcoming you back to Lisbon and providing you with another memorable stay!
by A verified traveler
Posted 21 Aug 2024 on Wotif
Amazing hotel. Great staff. Brilliant with children.
Comment from Hotel Management
24 Aug 2024 by The Lumiares Team, Hotel Management
Dear John,Thank you very much for your kind words! We are happy to hear that you had such a positive experience with us. Our team is dedicated to ensuring that everyone, especially children, feels welcome and cared for.Thank you for choosing us and we hope to welcome you back soon for more great times at our hotel!
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by The Lumiares Team, Hotel Management
Thank you so much for taking the time to share your kind feedback with us.We are looking forward to welcoming you again!
by A verified traveler from Milano
Posted 17 Aug 2024
Ho soggiornato in una suite con una camera per una settimana. L’hotel è in un palazzo antico interamente ammodernato e ristrutturato secondo un gusto contemporaneo. La camera era un po’ piccola, come il bagno, e buia, trovandosi solo al primo piano. Molto limitato anche lo spazio dell’armadio. Ottima la colazione al ristorante del rooftop. Cura e attenzione al design degli interni e pulitissimo.
Comment from Hotel Management
19 Aug 2024 by Il team Lumiares, Hotel Management
Caro Marco,Grazie per aver condiviso la sua esperienza nel nostro hotel. Siamo lieti di sapere che ha apprezzato il design contemporaneo dei nostri interni, la pulizia delle nostre strutture e la colazione servita nel ristorante sul tetto.Ci dispiace che abbia trovato la camera e il bagno un po' piccoli e bui e che lo spazio del guardaroba non fosse sufficiente. Il nostro edificio storico presenta alcune caratteristiche originali che cerchiamo di armonizzare con il comfort moderno, ma comprendiamo che questo può talvolta tradursi in spazi ridotti.Prendiamo molto sul serio i commenti dei nostri ospiti e faremo del nostro meglio per migliorare questi aspetti. Se avrete l'opportunità di tornare a trovarci, saremo lieti di consigliarvi una delle nostre suite ai piani superiori, che offrono più luce e spazio.Grazie ancora per aver scelto il nostro hotel. Ci auguriamo di potervi accogliere nuovamente in futuro.Cordiali saluti,
