Ratings based on 19 Verified Reviews
2.1 Room cleanliness
2.7 Service & staff
2.0 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Saint John
Posted 20 Sep 2024
Disappointing Experience – Not Worth the Price!
I recently checked into this hotel for my first trip to Frankfurt and was thoroughly disappointed. For a ridiculous price of over €300, I expected a certain level of quality, but what I got was far from it. The room was incredibly outdated, looking like it hadn't been updated in 20 years. The table was covered in a cheap PVC cover, and the towel smelled strongly of chemicals.
To make matters worse, there were no basic amenities. No complimentary water, no charging adapter (despite the fact that I didn’t have a German charger), and no iron available. I felt like I was staying in a budget hotel despite paying premium prices.
Although the staff did assist in changing me to a slightly better room, it didn’t change the overall experience. I still feel like I’ve been scammed and this stay has left a sour taste in my mouth.
I expected much more for the price and am really disappointed. Definitely won’t be staying here again!
by A verified traveler
Posted 13 Sep 2024
Staff were friendly. The pictures on the website need updating. The rooms are filthy, shower not attached, old crisps on the floor. This hotel is in the middle of red light district but you feel safe walking around.
by A verified traveler
Posted 31 Aug 2024
Noisy area all night. The shower screen was broken and nobody had bothered to repair it.
by A verified traveler
Posted 27 Jun 2024
Nice property but not in a great location. Staff very friendly. Shower very powerful and much needed!
by A verified traveler
Posted 13 Jun 2024
Dirty and poorly equipped.
by A verified traveler
Posted 24 May 2024
Was a good price but would not stay at the place more than 1 night
by A verified traveler
Posted 21 Sep 2023
Booked and paid for a quadruple room. My room had two single beds pushed together. My room absolutely stank of stale smoke. It had a fridge which would have been good if it worked. Constant noise all night. It’s in a rough part of town but I knew that already. The pictures aren’t of this hotel! Very dirty. Ended up checking out early and going home.
by A verified traveler
Posted 18 Sep 2023
Very competitive rates but no bargain. You definitely get what u pay for. On weekends sometimes in summertime there are extremely noisy block parties with thousands of people and DJs and bands. No way to sleep before 2 or 3 am. But maybe you wanna go down and join! Rooms missing even basic standards.
Comment from Hotel Management
19 Sep 2023 by City Hotel West, Hotel Management
Thank you for your review! We have newly taken over the hotel and do our best to implement your request.
by A verified traveler
Posted 17 Sep 2023
The customer service was good
Comment from Hotel Management
19 Sep 2023 by City Hotel West, Hotel Management
Thank you for your review!
by A verified traveler
Posted 17 Sep 2024
