Ratings based on 49 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jun 2023
by A verified traveler from Tumbaco - Quito
Posted 9 Jun 2023
So far the hotel is very good, service team is polite and helps on all questions. Restaurant and food is very good. Many mosquitos, but help with spraying and antimosquito nets. So, no problem at all. Price is fair.
I was not served the offered free bottle of wine as stated in my booking. Room was not with lake view, as stated in my booking.
Comment from Hotel Management
11 Jun 2023 by JACARANDA HOTEL, Hotel Management
Thank you for your genuine reviews and we hope we will have the chance to host you again
by A verified traveler
Posted 7 Jun 2023 on Hotels
Comment from Hotel Management
11 Jun 2023 by JACARANDA HOTEL, Hotel Management
Thank you for choosing our hotel and staying with us and we hope we will have the chance to host you again.
by A verified traveler
Posted 1 Jun 2023 on Hotels
Comment from Hotel Management
2 Jun 2023 by JACARANDA HOTEL, Hotel Management
Thank you for taking time to review your stay in our hotel and we are very glad you have a wonderful stay and we hope we will have the chance to host you again.
by A verified traveler
Posted 23 May 2023 on Hotels
Comment from Hotel Management
24 May 2023 by Jacaranda Hotel, Hotel Management
Dear JeromeThank you for taking time to review your opinion about your stay in our hotel and webhope we will have the chance to host you again.
by A verified traveler
Posted 14 Mar 2023
Was initially given a room with a view onto a lightwell, after having booked a lake view room. Room was changed the next day, but in the older building with no lift- on the 3rd floor. Great view though.
Internet connection spasmodic, but staff worked hard to sort the problem.
Comment from Hotel Management
15 Mar 2023 by JACARANDA HOTEL, Hotel Management
Dear Margaret Thank you for staying in our hotel and we are happy to host you and we hope we will have the chance to serve you again in our establishment.
by A verified traveler
Posted 25 Jan 2023
Overall its very good.
Comment from Hotel Management
6 Feb 2023 by JACARANDA HOTEL, Hotel Management
Dear Yohannes Thank you for your genuine reviews about your stay in Jacaranda Hotel and we hope we will have the chance to host you again .Hospitality regards
by A verified traveler
Friendly, helpful, feels like home - with some issues
Posted 18 Oct 2022 on HotelsI recommend Jacaranda. It is good value, fantastic location in the center looking the lake, I enjoyed a lot my top floor point of view. The staff was very friendly and helpful. Breakfast is a treat with caring personal service. Lovely people lovely hotel. There are some issues though: The pick up from the airport did not arrive as promised and when I called it took a long time to the lady in the reception to understand me. 10 minutes they say but did not come. I got a free transfer from another driver, but felt wrong not to pay him. Turns out their car got a flat tire ... the shower was , well, there were hot water but the flow of the water extremely week, I managed well but it may be really anoying to others, can't say it was top clean, again, good enough for me but not what people may expect from a 4 star. All in all great hospitality, cosy comfortable room on 4th floor (no elevator) with sensational viewing from the small sweet outside porch. Gorgious breakfast and great staff. All in all recommended but there are the shower problem and some other. Amesegena!
Comment from Hotel Management
20 Oct 2022 by JACARANDA HOTEL , Hotel Management
Dear sir /madam thank you for choosing and staying at our hotel and we hope we will have the chance to host you again
by A verified traveler
Posted 3 Sep 2022
by A verified traveler
Posted 2 Feb 2022 on Hotels
Comment from Hotel Management
2 Feb 2022 by JACARANDA HOTEL , Hotel Management
Dear NAOD Simon
Thanks for the awesome review, we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
