Ratings based on 9 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hayward
Posted 26 Oct 2024
There was water leak due to heavy rain, puddle of water on the floor, it was reported to the front desk but they were unhelpful, waited for the following morning to address the problem.
Comment from Hotel Management
26 Oct 2024 by Lee, Hotel Management
Our apologies for the inconvenience.The incident was reported to the engineering dept and upon inspection there was no source of leak found. It was suggested it might have come from the window not properly closed or left open. Rest assured we will find a way to prevent such incidence in the future.Thank you
by A verified traveler
Posted 24 Feb 2023
I rented the hotel for my Fiancée. She said the communication was good, and everything in and around the hotel was very good. There were only 2 small/medium problems. 1. The internet kept cutting out, which made communication with my Fiancée during her stay extremely difficult. 2. The hot water was also finnicky and she couldn't get it to stay warm.
Apart from this, everything I heard about the stay was fantastic! Hopefully soon the owner can get some of the minor problems fixed, as I was considering this as a stay for our honeymoon later this year, but now am not completely sure it is the best fit.
by A verified traveler
Internet connection
Posted 18 Oct 2022 on HotelsWifi modem is working, but the internet connection is not.
Comment from Hotel Management
27 Nov 2022 by Lee, Hotel Management
Good day!Sorry for the internet problem.We are currently working for a faster internet connection for our guests.
by A verified traveler
Posted 29 Sep 2022 on Hotels
by A verified traveler
Awesome I'll be back
Posted 2 Jul 2022 on Hotelsalthough we had issues at first we were helped out by the front desk they were so helpful, courteous and kind.
Comment from Hotel Management
3 Jul 2022 by Sophia's Cedar Peak, Hotel Management
Thank you sir !😊
We look forward to having you again & to serve you even better.
by A verified traveler
Sophia's place at Cedar Peak Review
Posted 5 Jun 2022 on HotelsIt was just fine
Comment from Hotel Management
3 Jul 2022 by Sophia's Cedar Peak, Hotel Management
Thank you sir 😊
We will improve yo serve you better.
by A verified traveler
Posted 30 Dec 2019 on Hotels
Comment from Hotel Management
19 Jan 2020 by Nahdeen, Hotel Management
Thank you ma'am Lelith!❤
by A verified traveler
Posted 25 Oct 2019 on Orbitz
The place is central, that is what I love about it. The room has a weird smell and when you open the window the AC fan of the other building is loud.
Comment from Hotel Management
26 Oct 2019 by Sophia's Place Team, Hotel Management
Sir/ ma'am thank you for taking time to write a review .
Thanks too for appreciating our convenient location.
We are sorry for the unmet expectations.
We already looked into the matter and took action by adding dehumidifiers since the past months have been humid or dampy.
by A verified traveler
Posted 22 May 2022 on Hotels
Comment from Hotel Management
3 Jul 2022 by Sophia's Cedar Peak, Hotel Management
Thank you sir 😊
We are inspired to serve you better.
