Ratings based on 112 Verified Reviews

3.5 out of 5
81% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Mar 2020 on Hotels
2 out of 5
by A verified traveler

Posted 23 Feb 2020 on Hotels
There are bugs in the room. We got few bites in different areas of our bodies. Weve discovered some roaches too. No problem with the personnel except for that one lady (who i assume is the supervisor) who was condescending.
1 out of 5
by A verified traveler

Posted 27 Jan 2020 on Hotels
Place was noisy, not sound proof. Was dirty too. Can never stay here again. Not worth it
Comment from Hotel Management
27 Jan 2020 by SHIRLEY VALENCIA , Hotel Management
Dear Sir/Ma'am, Thank you for your feedback on your recent stay with us. We value your feedback and we are very much eager to resolve any negative issue/s. May we know which part was dirty when you had your stay with us so we can properly address this? Thank you and we look forward to hearing from you the soonest. Respectfully yours,
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Jan 2020 on Hotels
5 out of 5
by A verified traveler

Posted 13 Jan 2020 on Hotels
It has complete amenities which we like and accessible to many Tourist spots
Comment from Hotel Management
27 Jan 2020 by SHIRLEY B. VALENCIA , Hotel Management
Dear Sir/Ma'am, Thank you for your positive feedback. We hope to be of service to you again.
4 out of 5
by A verified traveler

Posted 13 Jan 2020 on Hotels
Staff are not so polite
Comment from Hotel Management
27 Jan 2020 by Shirley Valencia , Hotel Management
Dear Sir/Ma'am, Thank you for staying with us and taking time to give us your feedback. Apologies for the negative experience you have had during your stay. May we get the name of the staff you were referring to if you were able to get the name so we can address this properly. Rest assured we will do corrective measures on this. Thank you.
1 out of 5
by A verified traveler

Posted 5 Jan 2020
This place had over 25 step straight up to even get to the check in area way to much for disabled or older people no elevators in sight. Very disappointing to say .It took over 3 days to get our money back from these people. We felt they were not telling the truth about there place. The pictures are very different from what it looks like in real life. I would never ask anyone to stay there , just no good.
Comment from Hotel Management
27 Jan 2020 by Shirley Valencia , Hotel Management
Dear Sir, We appreciate your feedback for Paladin Hotel. We strive hard to give an excellent service to all our guests and we are saddened every time that we do not please our guests. Regarding the stairs, I believe we have shown you that elevator is not available in the hotel which was written on Expedia Site. We have also agreed not to charge you anymore despite of the on the spot cancellation of your reservation with us due to the absence of elevator. With regard to the refund, it was Expedia who gave you the refund as the booking was paid through them and they have to go through the process of such. With the stairs, this is one of the major considerations of the hotel during renovation. Once again, thank you for your feedback.
3 out of 5
by A verified traveler

Good Backup Hotel When Your Favorites are Booked!

Posted 4 Dec 2019 on Hotels
This is an older hotel but it is quite well kept up. The location is good. They nickel and dime you from the reservation to the arrival for little things which I disapprove of. Their breakfast is adequate and they have flexibility in the offerings, which is nice. Everything worked well for me. The water could have been a bit warmer and my room overlooked a quite busy street, which limits the ability to enjoy the wonderful cool Baguio air, but overall was not to bad. I picked this place as a backup on a very busy weekend when all my favorite places were booked.
Comment from Hotel Management
27 Jan 2020 by Shirley Valencia , Hotel Management
Dear Sir Patrick, Thank you for your feedback on your stay with Paladin Hotel. Your positive feedback will surely be an inspiration for us to strive more in giving an excellent service to our patrons. We sincerely apologize if you have had any negative experience with us or have some disapproval of some rules of the hotel. May we know what exactly was the concern on the | nickel and dime " so we can address this accordingly? Again, thank you and we hope to hear from you soon.
4 out of 5
by A verified traveler

Posted 4 Dec 2019
Near burnham park but too difficult to get taxi during rush hours
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Oct 2019
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