Ratings based on 321 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2024
Our room was large and clean, however lacked basic facilities one would expect even in a 3 star establishment such as no fridge (room across the hall had one), no USB ports, no iron or hairdrier no hotel director of services. The walls were paper thin and overhearing other guests and hotel staff conversations at all hours was unwelcomed. Two double beds were quite firm but bed bases were essentially a timber box that the mattress sat in meaning that wacking your shin on a corner was easy and painful. The room looked a little tired and over due for a refresh. Unable to turn off the bathroom lights completly.
The staff were typically pleasant and polite with one exception. The woman incharge of the buffett checkin counter was rude and condescending (a point noted by others in their reviews).
by A verified traveler
Posted 31 Dec 2023
Excellent location and staff are very helpful and nice.
Rooms could use a little updating especially the bathroom sinks, showers and lights in the vanity does not work on both our rooms and it’s way too dark to get ready.
by A verified traveler from Alloa
Posted 24 Nov 2023
Good value, spacious room, good food and fabulous Christmas decorations
by A verified traveler
Posted 21 Sep 2023
by A verified traveler
Posted 5 Apr 2023
friendly staff, attend to customers need
will highly recommend
great staff , well trained
by A verified traveler
Posted 22 Mar 2023
Would recommend
by A verified traveler
Posted 22 Mar 2023
Improve amenities and bathrooms.
by A verified traveler
Posted 22 Mar 2023
Need to improve amenities and bathroom .
Too many staffs but not very attentive to customer’s needs!
by A verified traveler
Posted 19 Mar 2023
by A verified traveler from Elkgrove
Posted 29 Jan 2023 on Orbitz
Breakfast Buffet
