Ratings based on 18 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2024 on Hotels
by A verified traveler
Posted 28 Feb 2024
Bed was covered with very old fitted sheet, no flat sheet; pillows hard as rock; gave us a very
Worn out blankets; very worn out towels ( white towels looks like beige!), draperies lots of holes,
No 110 outlet to hooked my phone, no hot water, no toilet paper, dirty bathroom floor, white bucket with cup in the bathroom ( you have to boil water to have a warm shower)
Water dispenser available but the spikes was
broken. Reception staff were ok. Very disappointing trip ! I had to moved to another hotel!! I should be refunded for the entire amount of this booking. This location should be remove from Expedia! My worst travel accommodation experience ever!
by A verified traveler
Posted 25 Feb 2024 on Orbitz
by A verified traveler
Posted 21 Nov 2023
Staff did not inform us what we needed to know, especially when we asked for the laundry service. At first, we are advise that we have to do it on our own but din not inform us that's we should buy the detergent soap
by A verified traveler
Posted 20 Jun 2022
Very cozy
by A verified traveler from Vancouver
Posted 11 Mar 2020
The building itself is situated at a perfect N facing angle atop a mountain which gives unobstructed view of the region. Great amenities and staff. The 2bedroom suite we rented has a beautiful contemporary design, well layed out, clean and has a well equipped kitchen.
by A verified traveler from Vancouver BC
Posted 13 Feb 2020
Good value for money paid. Good location and easy to find. Bring your own soap, shampoo and conditioner as not provided. Restaurant on premise is disappointing but not owned by the hotel.
Comment from Hotel Management
20 Feb 2020 by Rix, Hotel Management
Thank you for booking with us. We hope to see you again in the near future.
by A verified traveler
Couple fatal issues but all else okay
Posted 19 Nov 2019 on HotelsBuilding itself overall is okay. Restaurant is very good. South side views and restaurant's terrace views are great. But this unit (603) has bad smells in the bathroom, which flow into the whole apartment. Seems like the shower doors trap water causing mildew/mold, plus seems like someone used some chemical perfume to try to mask it. Also sewer smells came in to the bathroom once in a while, not sure how, probably through the exhaust vent when it was off. Not pleasant lol. Also, the nearby apartment building and/or other houses have alot of dogs that bark on/off throughout the night, plus some people are periodically noisy, creating a very noisy environment for sleeping. So I'm sorry to say but I don't recommend this hotel. Staff was great though, and the odors issue COULD be fixed by replacing shower doors with a curtain and diagnosing the periodic sewer smell. But as for the general area's dog barking, I don't know if that's fixable without new city noise laws. So, if you don't mind dogs barking alot, and you got a unit in better condition than this one, it may be okay for you.
Comment from Hotel Management
19 Nov 2019 by Rix, Hotel Management
Thank you very much for your honest comment. First and foremost we want to say sorry that we fell short on your expectations with us. We treat all our guests with utmost importance and care. We make sure that each and everyone are comfortable. We' ve already called the attention of the building staffs and told us that there were no reports on this matter but rest assured that this is seriously taken care of. We used shower doors instead of shower curtains so we could avoid future accident when water spills on the other side and also to give more privacy when taking a bath. Once again, we are very sorry and hope we could make it up to you. Thank you.
by A verified traveler
Posted 11 Nov 2019
very accommodating owner. We will surely want to stay here again in the future...
Comment from Hotel Management
13 Nov 2019 by Rix, Hotel Management
Thank you Ms. Anj for spending your family getaway with us. Hope to see you in the near future.
by A verified traveler
Posted 12 Sep 2019
Comment from Hotel Management
17 Sep 2019 by Rix, Hotel Management
Thank you very much for spending your holiday with us. Hope to see you again in the near future.
