Ratings based on 306 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from SAN JOSE
Posted 20 Apr 2024
Nonr
by A verified traveler
Posted 17 Feb 2024
Not walking friendly. Even if you have your own car, the parking space is very limited.
The room is very small, showing its age and screaming badly for renovation.
Comment from Hotel Management
19 Feb 2024 by george, Hotel Management
Dear Mr. Ronald Allan, Thank you for your candid feedback. I am very sorry to hear that your stay at Eurotel Baguio was not up to par. Please note that this information has been passed on to our concerned staff and that we have taken steps to ensure that it does not happen again. We do hope you give us another chance to make it up to you.Sincerely,George LasHotel Manager
by A verified traveler
Posted 27 Dec 2023
nice staff, very helpful.
Comment from Hotel Management
29 Dec 2023 by george, Hotel Management
Dear Mr. Laurence Kenneth,I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.Thank you.George LasHotel Manager
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
15 Dec 2023 by george, Hotel Management
Dear Mr. Mario,I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.Thank you.George LasHotel Manager
by A verified traveler
Posted 6 Dec 2023
Average surroundings view
Comment from Hotel Management
11 Dec 2023 by george, Hotel Management
Dear Ms. Estrellita, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been dealt with accordingly. We do hope you give us another chance as we will definitely improve our services.Sincerely,George LasHotel Manager
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
11 Dec 2023 by george, Hotel Management
Dear Mr. Victor, Thank you for taking the time to give us your feedback about your stay at Eurotel Baguio. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.Best Regards,George LasHotel Manager
by A verified traveler
Posted 22 Nov 2023
Comment from Hotel Management
15 Dec 2023 by george, Hotel Management
Dear Mr. Roberto, Thank you for your candid feedback. I am very sorry to hear that your stay at Eurotel Baguio was not up to par. We do hope you give us another chance to make it up to you.Sincerely,George LasHotel Manager
by A verified traveler
Posted 22 Nov 2023
I find Eurotel seems to be understaffed.. thus cleanliness may be compromised in some ways
Shout out to ms. Nicole.. the lone incharge of breakfast buffet... She orks diligently and with a smile
by A verified traveler
Posted 3 Oct 2023
Food is good but my room has window. I did not sleep there but moved to another accommodation-
Comment from Hotel Management
4 Oct 2023 by HM, Hotel Management
Hi Joseph,Thank you for taking the time to share your feedback with us. We greatly appreciate your comments, and we're delighted to hear that you enjoyed our food. However, we are truly sorry to learn about the issue you experienced with your room during your stay.We apologize for the inconvenience you faced due to the absence of a window in your room. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we were not able to meet your expectations in this regard. We value your business and would like to make it up to you on your next visit. Once again, we appreciate your feedback and your patronage. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Warm regards,Hotel Manager
by A verified traveler
Posted 18 Sep 2023
Some parts of the bathroom aren’t well-maintained. Rooms aren’t noise-proofed, we can hear the cars outside, the other rooms and the hallway. It’s kinda hard to sleep. There were 3 of us but the toiletries provided is just for 2 guests. The room service isn’t proactive we had to ask for it. Sometimes, even if we asked… they still dont come to pick up the plates. Staff service’s is meh like for example wrong order delivered, 1 of us asked for coffee and were given tea, we were done eating when the coffee was delivered. they dont give out free water bottles each day btw, it’s just the first day. Even after room service no new toiletries refill. These are comparisons from my exp w/ other 3 star hotels.
Comment from Hotel Management
23 Sep 2023 by HM, Hotel Management
Dear Ms. Chierelyn, Thank you for sharing your feedback about your recent stay with us. We appreciate your honesty, as it helps us identify areas for improvement and enhance the experience for our guests.We sincerely apologize for the issues you encountered during your stay. Your comments regarding the bathroom maintenance, noise levels, limited toiletries, room service, and staff service have been noted, and we are taking them seriously.Bathroom Maintenance: We will immediately address the concerns with bathroom maintenance to ensure that all aspects of our rooms are well-maintained and in excellent condition.Noise Levels: We understand the importance of a peaceful night's sleep, and we will explore ways to improve the soundproofing of our rooms to minimize disturbances from outside and neighboring rooms.Toiletries and Room Service: We apologize for any inconvenience you experienced with the limited toiletries and room service. We will review our procedures to ensure that our guests receive the appropriate amenities and that our room service is more proactive in the future.Staff Service: We are disappointed to hear that our staff service fell short of your expectations. This is certainly not the level of service we aim to provide, and we will provide additional training and guidance to our team members to ensure such mistakes are avoided in the future.Complimentary Water Bottles: We will review our policies regarding the provision of complimentary water bottles to ensure that it aligns with the expectations of our guests.We appreciate your feedback and comparisons with other 3-star hotels. Your input serves as a valuable guide for us to make necessary improvements and offer a better guest experience.If you choose to stay with us again, please feel free to reach out to us directly, and we will do our best to ensure a more pleasant and trouble-free stay.Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,Hotel Manager