Ratings based on 95 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Was an amazing experience, they upgraded us to a suite upon check-in. Service was impeccable, Tamara was a pleasure!
Comment from Hotel Management
13 Sep 2024 by Elisa Peroli, General Manager, Hotel Management
Dear Robin,Thank you so much for your kind review, I am so pleased to learn your experience at Villa La Massa was superb. We all look forward to welcoming you back very soon.My Best regards,Elisa Peroli
by A verified traveler from Boston
Posted 20 Aug 2024
Amazing property! All the staff is well trained. Beautiful garden, amazing views, great gym, spa.. breakfast was great!
The general manager Elisa Peroli is amazing!
We will definitely go back
Comment from Hotel Management
21 Aug 2024 by Elisa Peroli, General Manager, Hotel Management
Dear Mileidi,Thank you very much for your comment and review! I am so happy you had a wonderful experience and I will be happy to share your feedback with the team.I hope to welcome you back very soon.My Best Regards,Elisa Peroli
by A verified traveler
Posted 20 Aug 2024
One of the best hotels I’ve stayed at. Setting is beautiful and the staff are exceptional. Will definitely be back! Thank you for making our stay so special.
Comment from Hotel Management
21 Aug 2024 by Elisa Peroli, General Manager, Hotel Management
Dear Zac, Thank you so much for your comment and review, I am pleased you had a wonderful experience. We truly hope to welcome you back in the near future.My Best Regards,Elisa Peroli
by A verified traveler
Posted 2 Jul 2024
The staff were amazing and it exceeded our expectation
Comment from Hotel Management
4 Jul 2024 by Elisa, Hotel Management
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Elisa PeroliGeneral ManagerVilla La Massa
by A verified traveler from Great Falls
Posted 28 Jun 2024
Amazing!!!
Comment from Hotel Management
9 Jul 2024 by Elisa Peroli, General Manager, Hotel Management
Dear Mr Andy,Thank you so much for your kind review on your recent stay. I am so happy to learn your experience was delighful and enjoyable.Hopefully we will welcome you back in the next future! In the meantime, I wish you a lovely day ahead.Elisa PeroliGeneral Manager
by A verified traveler
Posted 12 Jun 2024
There is nothing not to like as far as the property and services. We found it to be a bit low energy for us. Hushed voices,?quiet hushed voices. The spa did nirvy e the
Comment from Hotel Management
14 Jun 2024 by Elisa Peroli - General Manager, Hotel Management
Dear Mr Roger,Thank you so much for your feedback, I truly appreciated your sincerity as it will help us work better for the service.I remain at your disposal for anything you may need.My Best Regards,Elisa PeroliGeneral Manager
by A verified traveler
Magical experience
Posted 18 Sep 2023 on HotelsAmazing, incredible stay! Beautiful historic property that was really unique, with the most amazing customer service. I felt like I was in a fairytale.
Comment from Hotel Management
19 Sep 2023 by Elisa Peroli, General Manager, Hotel Management
Dear,Thank you very much for your feedback, it is really appreciated. I am pleased to read you had the opportunity to live and experience the true essence of Villa La Massa: history, amazing grounds and passionate people.We all are looking forward to welcoming you back!Best regards,Elisa PeroliGeneral Manager
by A verified traveler from Lake Forest
Posted 22 Jun 2023
Great restaurant, awesome service in the restaurant and overall. Hotel is dated, pool cold and not heated. Suggested management invests into a pool heater so kids can enjoy the pool cause water was freezing. Rooms need updating badly. In room only tub, no shower. Remote quite area outside the city, tranquil and peaceful. Very relaxed atmosphere. Again, restaurant staff incredible, gourmet menu, great breakfast. Will definitely return but without kids. Highly recommend.
Comment from Hotel Management
26 Jun 2023 by Elisa Peroli, General Manager, Hotel Management
Dear Mr Val,I truly appreciate you took the time to write such a kind and detailed feedback. Thank you for highlighting the restaurant, the menu and the staff, I will be happy to share your words with the team. As well, I thank you for your personal suggestions, which are taken in great consideration for future improvements. We will update your preferences for future stays, which I hope will be many!Thank you again for staying with us and do not hesitate to contact me for further assistance.
by A verified traveler
Posted 11 Jun 2023
Absolutely wonderful
Comment from Hotel Management
13 Jun 2023 by Elisa Peroli, General Manager, Hotel Management
Dearest,Thank you very much for your comment, it is truly appreciated!I wish you a lovely day ahead and I hope to welcome you back very soon!Elisa Peroli
by A verified traveler
Posted 3 Jun 2023
The level of service was excellent.
All the staff were extremely helpful and friendly.
Will certainly try to get back there again.
Highly recommend.
Comment from Hotel Management
5 Jun 2023 by Elisa Peroli, General Manager, Hotel Management
Dear Mr Anthony,Thank you fro your thoughtful and kind words. The team is really passionate and I am happy you were pleased with their assistance. All of us are looking forward to welcoming you back very soon.I wish you a lovely day ahead,
