Ratings based on 196 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 21 Oct 2024
Lovely
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Aug 2024 on Hotels
3 out of 5
by A verified traveler

Bagnetes de luchon trip

Posted 22 Aug 2024 on Hotels
Check in was poor-front desk staff lack basic hospitality skills or professionalism-there was no toilet paper in room -had to go down to front desk to get it-no even an apology…disappointed was the price paid and cue
2 out of 5
by A verified traveler

Posted 12 Aug 2024
Great location and staff adequate, some helpful, some rude, but obviously skimping on basic room amenities, like soap, shampoo, bathroom tissue and linens. One tiny soap to use in both sink and shower, and when they “cleaned” the room they didn’t replenish, nor were emptied coffee cups removed. No pad and pen, no complimentary water or coffeemaker, no chairs on the balcony. Some simple comforts would have made all the difference, but when we return we’ll stay elsewhere.
2 out of 5
by A verified traveler

Budget hotel, budget service. Good parking.

Posted 7 Oct 2023 on Hotels
Budget wing of the Castel Hotel. Minimal like a Premier Inn, one small thin towel, a few hairs from previous occupant and two single beds pushed together as a double. Room a little tired decoratively but ok. You stay here because it is cheap and has an excellent underground car park. Being phoned a few days after my stay and accused of leaving without paying in a brusque and rude manner was a nice touch. When they realised it was their error, rather than apologising they just hung up.
5 out of 5
by A verified traveler

Lovely visit

Posted 5 Oct 2023 on Hotels
Very friendly staff. Lots of restaurants and grocery/drug store within a couple blocks. Mountain View is gorgeous.
4 out of 5
by A verified traveler

Lovely town centre hotel

Posted 15 Sep 2023 on Hotels
Lovely town centre hotel. In a tree lined Main Street. The town was pleasantly busy but not overly noisy.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Jul 2023 on Hotels
4 out of 5
by A verified traveler

Well worth a visit!

Posted 30 Oct 2022 on Hotels
Nice hotel in idillic Spa Town. Beautiful location with “interesting “ access mountain roads from the Spanish side! Comfy stopover for us with nice restaurant Very pleasant & helpful staff but not much English could be spoken however, we got by with our little French & Spanish. A memorable place!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Oct 2022 on Hotels
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