Ratings based on 312 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2021
Staff was very accommodating and helpful. Acoustic insulation between rooms is poor. External scenery is amazing
by A verified traveler
Posted 24 Aug 2021 on Hotels
by A verified traveler
Empfehlenswert
Posted 16 Aug 2021 on HotelsWunderbarer Aufenthalt. Zimmer im historischen Klosterbau klein aber zauberhaft.
Frühstück hervorragend. Service freundlich jedoch etwas umstrukturiert.
Lage super.
Preis Leistung sehr gut.
Kommen gerne wieder
by A verified traveler
Posted 16 Aug 2021 on Hotels
by A verified traveler
Disappointing and poor service recovery
Posted 28 Jul 2021 on HotelsI stayed for 7 nights and on three occasions the room was not cleaned. I told the hotel each time and yet it happened again and again. On the first two occasions, it was not too late in the day so they could sort it out but not the third time. It was incredible that this could happen in a hotel like Radisson. No explanation was given how this could have happened not once but three times.
The breakfast situation was equally abysmal. There was no proper organisation so there could be days on which standard items in the cereal section were missing. A guest even had to tell the staff there was egg on the floor which was lying there for very long and should be cleaned up. The coffee machine broke down one day. A group of 6 men smoked in the al fresco area so smoke was blowing across the tables the whole time. At no point did the staff say anything. One or two minor lapses would be one thing but almost every other day, there will be some issue.
For all this, all the hotel could do was to offer to deduct city tax and a taxi ride to the train station - i.e. less than 50 euros. To date, the city tax has still not been refunded and such service recovery is really unsatisfactory.
Comment from Hotel Management
30 Jul 2021 by Benjamin Eichner - General Manager, Hotel Management
Dear Guest,
Thank you for your comments regarding your recent stay with us.
The feedback we receive from valued guests like you enables us to target problem areas and take the necessary steps to improve our service. We appreciate your candid comments and welcome any opportunity to make improvements.
Be assured that I shared your observations with my team and we already took measures to improve our service quality. This type of service is unacceptable and I promise you that we do what we can to make sure this will not happen again.
I apologize for the inconvenience caused.
We hope you can still enjoy your stay and would be very happy to welcome you again soon.
Best regards,
Benjamin Eichner
General Manager
by A verified traveler
Lovely hotel without usable facilities.
Posted 21 Jul 2021 on HotelsThis is a lovely hotel with very friendly reception. Unfortunately we picked the wrong day as the indoor facilities were closed including the bar. Also my wife left a new pair of trainers behind but we are finding it impossible to contact the hotel. Phone just rings out. Tried reservations first and after a 6-7 minute wait we were answered only to be told we had the wrong dept. The lady in reservations then abruptly hung up!
Comment from Hotel Management
6 Aug 2021 by Radisson Blu Badischer Hof Hotel, Hotel Management
Dear Guest, thank you for taking the time to share your experiences with us. We are glad to read that you had a pleasant stay with us. Sadly, we noticed that you had some difficulties contacting us after your stay. We would like to sincerely apologize for this. Nevertheless, we hope you will visit us again soon. Kind regards, Radisson Blu Badischer Hof Hotel.
by A verified traveler from Glasgow
Posted 3 Oct 2020
Basic but acceptable hotel. Pictures appear better than the real deal. No complaints for anything in particular. A pleasant stay, good service from staff, additional facilities available on request (eg iron). Misleading info about spa being open when only pool is currently available for use (no steam room / sauna)
Comment from Hotel Management
6 Oct 2020 by Josefine Böhm, Hotel Management
Dear Guest, Thank you very much for your positive review. We are thrilled to know you had a pleasent stay at the Radisson Blu Badischer Hof Hotel and we are looking forward to welcome you again in the near future. Kind regards, Josefine Böhm, Marketing
by A verified traveler
The best
Posted 7 Sep 2020 on HotelsFabulous fabulous love everything about this hotel I don’t know why I didn’t say here last year! As I got really rip-off in another hotel in Baden-Baden.
Radisson is the place to stay great staffs service beautiful breakfast.
Comment from Hotel Management
8 Sep 2020 by Josefine Böhm, Hotel Management
Dear Guest, Thank you so much for your glowing review. How lovely to know you had a fabulous stay at the Radisson Blu Badischer Hof Hotel. It would be our pleasure to welcome you again in the near future. Kind regards from Baden-Baden, Josefine Böhm, Marketing
by A verified traveler from Va
Posted 7 Sep 2020
Room not sanitized or clean. Parking facility is open to public and guest, therefore you have to park at the Galerie which is a lot more expensive. We supppsedly had a garden view. There was no garden, grounds were unkept. Bathroom very small. Only one person can be in at a time. Not what we expected for a Radisson brand hotel.
Comment from Hotel Management
8 Sep 2020 by Josefine Böhm, Hotel Management
Dear Guest, Thank you very much for your feedback. We are disappointed to hear that you weren't satisfied with your stay. Please accept our sincere apologies for the inconvenience caused and be assured that I have forwarded your feedback to the relevant department heads to improve our service. It would be our pleasure to welcome you again in the near future and to get another chance to make sure you have a pleasent stay. Kind regards from Baden-Baden, Josefine Böhm, Marketing
by A verified traveler from Wirral, UK.
Posted 26 Aug 2020
Worst Hotel experience ever, public areas unclean and the pool area is in hygienic. Staff don’t even pick up the phone and are exceptionally rude. Parking is a joke and expensive. The photos have been taken from clever angles to make the rooms and especially the pool look far nicer and bigger than they are. The hotel looks like it is sits in its own grounds on the photographs but it is actually directly on a main road.
Comment from Hotel Management
28 Aug 2020 by Radisson Blu Badischer Hof Team, Hotel Management
Dear Alan, thank you for taking the time to share your experiences with us. It is disappointing to read how you perceived your experience with us; however, I certainly appreciate the constructive points made. Be assured that I shared your observations with the relevant department heads, as it is only through acting on feedback such as yours that the appropriate improvements can be made. Please accept our sincere apologies. We hope that you will consider staying at the Radisson Blu Badischer Hof Hotel again so that we may show you the great hospitality and superb service for which we are known. Kind regards, Radisson Blu Badischer Hof Hotel.
