Ratings based on 669 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 20 Nov 2024
An outstanding hotel with excellent an excellent team. I hope to return again.
Comment from Hotel Management
23 Nov 2024 by Author, Hotel Management
Dear guest,
thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and appreciated our team’s efforts. It’s guests like you who inspire us to continue delivering exceptional experiences every day.
We can’t wait to welcome you back and make your next visit just as outstanding. See you again soon.
Best regards
Tanja Ritz
guest relation
by A verified traveler
Posted 11 Nov 2024
Great location in downtown BadenBaden. Walking distance to main attractions. Lots of dining and shopping options. Having a hotel with spa services was the reason we choose this hotel. It was a girls spa weekend trip. Super relaxing with great amenities.
Comment from Hotel Management
12 Nov 2024 by Author, Hotel Management
Dear guest,
thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our central location in Baden-Baden and that the proximity to key attractions, restaurants, and shopping options added to your experience. It’s fantastic to know that our wellness offerings made your girls' weekend getaway a relaxing and memorable one.
We look forward to welcoming you back for more rejuvenating stays in the future!
Warm regards,
Tanja Ritz
guest relation
by A verified traveler
Posted 2 Nov 2024
👍
Comment from Hotel Management
5 Nov 2024 by Maison Messmer, Hotel Management
Lieber Gast,vielen herzlichen Dank für Ihre großartige Bewertung! Wir freuen uns sehr, dass Sie uns die volle Punktzahl gegeben haben. Es ist eine wunderbare Bestätigung für unser Team, dass Sie mit Ihrem Aufenthalt so zufrieden waren.Ihr Lob motiviert uns, weiterhin unser Bestes zu geben. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen!Mit besten Grüßen,Tanja RitzGuest Relation
by A verified traveler
Posted 4 Oct 2024
Beautiful classy room and a super nice hotel. Staff was warm and friendly. Internet and phone didn’t work during our stay so we had to go down to the front desk for any needs we had.
Comment from Hotel Management
15 Oct 2024 by Maison Messmer, Hotel Management
Dear guest,thank you for your kind words about our hotel and staff! We’re delighted to hear that you enjoyed the ambiance and found our team warm and friendly. We sincerely apologize for the inconvenience with the internet and phone during your stay. Please know that we are addressing these issues to improve our guests' experience. We hope to have the pleasure of welcoming you back soon for a more seamless stay!best regardsTanja Ritzguest relation
by A verified traveler
Posted 30 Sep 2024
An absolute standout in an already very special place. This hotel seamlessly matches the reason you go to Baden Baden and was walking distance to everything we wanted to get to. Baden Baden is a magical place, and the highlight to our Germany trip. This hotel helped make it that.
Comment from Hotel Management
1 Oct 2024 by Maison Messmer, Hotel Management
Dear guest,thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our hotel enhanced your experience in beautiful Baden-Baden. It truly is a magical place, and we're glad you found everything within walking distance. We hope to welcome you back on your next trip to Germany!Best wishes,Tanja Ritzguest relation
by A verified traveler from Greenbrae
Posted 26 Sep 2024
What a treat! We were first welcomed by Ben. He was helpful and joyful to mingle with. We particularly enjoyed the spa access. The hotel is situated well within reach of a few Baden Baden scenic spots. Just walking around is very enjoyable already. We will be back.
Comment from Hotel Management
1 Oct 2024 by Maison Messmer, Hotel Management
Dear guest,thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a delightful experience with us.It’s fantastic to know that Ben made a positive impression with his warm welcome and helpfulness. We're glad you enjoyed the spa access and the beautiful surroundings of Baden-Baden. There’s truly something special about exploring the area on foot!We look forward to welcoming you back for another memorable stay. Safe travels until then!Warm regards,Tanja Ritzguest relation
by A verified traveler
Posted 14 Sep 2024
Extraordinary
Comment from Hotel Management
1 Oct 2024 by Maison Messmer, Hotel Management
Dear guest,Thank you so much for your extraordinary review! We are thrilled to hear that you had such a wonderful experience during your stay with us. Your kind words mean the world to us and motivate our team to continue delivering exceptional service.We hope to welcome you back soon for another memorable visit!Warm regardsTanja Ritzguest relation
by A verified traveler from cutler bay
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Martin Benker, Hotel Management
Dear guest,thank you so much for your kind words! We're delighted that you enjoyed our central location, cleanliness, breakfast, and spa department. Our staff works hard to make every stay special, and we're thrilled that you had a great experience with us. We look forward to welcoming you back soon.Best regards Martin Benker Rooms Division Manager
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Martin Benker, Hotel Management
Dear guest,thank you so much for your kind words! We're delighted that you enjoyed our central location, cleanliness, breakfast, and spa department. Our staff works hard to make every stay special, and we're thrilled that you had a great experience with us. We look forward to welcoming you back soon.Best regards Martin Benker Rooms Division Manager.
by A verified traveler
Posted 26 Aug 2024 on Hotels
