Ratings based on 489 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Marcos Silva (Director), Hotel Management
Estimado Kevin: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,
by A verified traveler from nathrop
Posted 28 Oct 2024
Great location and nice facilities. Excellent breakfast. Great staff. 4-5 star.
Comment from Hotel Management
11 Nov 2024 by Marcos Silva (Director), Hotel Management
Dear James,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.
by A verified traveler
Posted 25 Oct 2024
Enjoyed my stay here. Clean, quiet, convenient to food, shopping and transportation options. Easy check in.
Comment from Hotel Management
11 Nov 2024 by Marcos Silva (Director), Hotel Management
Dear Kimberly,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.
by A verified traveler from Flower Mound
Posted 25 Sep 2024
Good
Comment from Hotel Management
8 Oct 2024 by Marcos Silva (Director), Hotel Management
Dear Gerardo,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.
by A verified traveler
Posted 14 Sep 2024
Good overall
Comment from Hotel Management
18 Sep 2024 by Marcos Silva (Director), Hotel Management
Dear Ovidio,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.
by A verified traveler
Posted 12 Sep 2024 on Hotels
Excellent staff and kindness exhibited to us
Comment from Hotel Management
18 Sep 2024 by Marcos Silva (Director), Hotel Management
Dear Luann,Thank you very much for your outstanding review.We are more than happy you had a perfect experience.We look forward to welcome you back soon.Best regards.
by A verified traveler from Portimao
Posted 5 Sep 2024
Parking garage has no easy inside access to the hotel.
Comment from Hotel Management
18 Sep 2024 by Marcos Silva (Director), Hotel Management
Dear Arthur: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Marcos Silva (Director), Hotel Management
Estimado Huésped: Muchas Gracias por su extraordinaria valoración acerca de nuestro Hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos verlo pronto de nuevo. Atentamente,
by A verified traveler
Posted 17 Aug 2024 on Hotels
Poor air conditioner,poor WiFi,so hot and the bar just open 8pm ,not place to have a lunch or dinner
Comment from Hotel Management
18 Sep 2024 by Marcos Silva (Director), Hotel Management
Dear Jose: Thank you for your feedback. Hoping to have the pleasure of welcoming you back. Best regards.
by A verified traveler
Posted 19 Jul 2024
Our stay was great, just as you would expect from a sercotel. we had a lovely snack dinner at the bar later in the evening, our waiter was lovely and food was good. Having breakfast and parking included was great, breakfast was varied and plenty. The downside for us cam after checkout when we arrived at our next location in Spain, I reaslised I had left my toilet bag in the bathroom. I rang and the gentleman I spoke to confirmed that they had it, but told me he was unable to send it to me as they have a lost property form online and I had to use that to get it back. I went online and filled out the form asking if it could be forwarded to another hotel as we are travelling for tne next several weeks, to date I have had no communication from them at all, I have supplied phone and email but nothing. Very disappointing.
