Ratings based on 288 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Feb 2024 on Hotels
by A verified traveler
Posted 23 Jun 2023
This was the worst hotel i've ever stayed at. There was NO air conditioner in the rooms, NO refrigerator, room cleaning every other day. The front desk said they would bring fans ot cool the rooms, never did. Breakfast buffet lacking
Comment from Hotel Management
23 Jun 2023 by Reception Team, Hotel Management
Dear Guest,Thank you for taking the time to review our hotel. We appreciate all feedback, as it helps us provide our guests with the best experience possible. We apologize if there was any discomfort while staying with us. Our commitment to sustainability means that we do not provide refrigerators in our rooms, however we do have the largest walk-in mini bar in the lobby stocked with an array of chilled drinks and snacks at your disposal. Regarding air conditioning and cleanliness, we are sorry that this was not up to your expectations, but our concept is in detail explained through all our media and portals. We make every effort to ensure a comfortable environment. Our team at the front desk is always available to help accommodate any needs or requests that may arise during a stay, so that guests can fully enjoy their stay at Bad Saarow. Thank you for sharing your experience – it will certainly be taken into consideration as we strive for excellence in our hospitality services. In the meantime we reffer you to our webpage where you can find every information for the resort and the ammenities in detail.with best regardsYour aja Team from Bad Saarow
by A verified traveler
Relaxing
Posted 3 Oct 2021 on HotelsLovely Spa and wellness, food variation at the buffet isn't great, staff are polite and helpful.
by A verified traveler
Expensive
Posted 29 Sep 2020 on HotelsPrices have doubled since Covid 19 outbreak, yet rooms, facilities, service etc is exactly the same. Hotel is taking advantage of limited hotel availability due to Covid 19.
by A verified traveler
Posted 11 Aug 2019 on Hotels
by A verified traveler
Posted 30 Jun 2019 on Hotels
It was a nice stay with freindy personal. And a wonderful breakfast menu. A bit hot in the room but overall a great stay
by A verified traveler
There is no self parking. 9€ per day.
Posted 9 Feb 2019 on HotelsThere is no parking for the hotel. You have to park in tennis club and its 9€ per day.
by A verified traveler
Good facilities, poor restaurant policy
Posted 1 Feb 2019 on HotelsFacilities are lovely, swimming pool, gym and sauna all great. But if you book half board and the hotel isn't booked up then you have to take a shuttle bus to the restaurant of a different hotel down the road. This is a massive inconvenience. I asked if I could just order from the bar menu and was told that I could, but I would have to pay. Also I went down for dinner one night at 21.18 and the buffet was shut even though it shouldn't finish until 21.30. The receptionist seemed annoyed that I wasn't happy about this. In the end they did me some food from the bar menu but it took 15 minutes of complaining to get to this point.
by A verified traveler
Be careful if booking half board
Posted 31 Jan 2019 on HotelsWhat the hotel doesn't tell you is that if you book half board, and the hotel isn't overly busy then you have to go a couple of kilometres down the road by shuttle bus to another hotel for your meal. Also drinks aren't included in half board (even a glass of still water will cost you) and the hotel down the road is even more expensive for drinks. Also the level of English from most reception staff is poor.
by A verified traveler
Great area, good hotel but could be improved
Posted 22 Jan 2019 on HotelsThe area and the hotel itself are really nice. It's very quiet in the rooms and we slept very well. The beds are comfortable, the restaurant is very nice and the food is good. The rooms look modern and are very clean.
The only thing I would wish is that the toilet would be designed to close completely, but they have an open gap on the top that does not allow for much privacy or keeps the air separate from the rest of the room.
I was a bit disappointed in the pool area. In the description of the hotel, it said that they have a hot top, but this was not the case. The swimming pool is also too cold to be able to relax and enjoy.
Although I wissed the indoor pool was a bit warmer, I understand that it might be meant for people to swim and therefore is meant to be a bit cooler.
However, the outdoor pool, that is not designed to swim in, was too cold to enjoy.
I was also disappointed in the noise level at the pool area, where I expected it to be a place to relax in a relatively quiet area, it was noisy with people speaking loudly and children running around.
The staff might also explain better the facilities to guests when they arrive and should make sure that there is always someone how speaks English at the reception since many of the staff speak very little English.
The Wifi connection should also be improved, very slow and unstable. We often rely on the internet to make calls abroad so this is important.
