Ratings based on 18 Verified Reviews

3.5 out of 5
88% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 29 Jul 2018 on Hotels
We booked an whole apartment for whole family, but there was no towels, soaps, shampoos or floor mats in the rooms.
Comment from Hotel Management
8 Aug 2018 by Angela, Hotel Management
Dear Fam. Vithal, yes, you have bookend an APPARTEMENT (!!!) on self service. As you can see in your confirmation, there are no towels and soaps included!! You could have ordert and pay them seperatly, as also offered. We have many guests who find floor mas disgusting- so do we and we desited to not offer them any more.
1 out of 5
by A verified traveler

Hidden Fees

Posted 18 Apr 2018 on Hotels
CLEANING FEE 11 EUR PER PERSORN ( Mandatory) not optional. Extra charge for towels Extra charge for shampoo Extra charge for Pets Bad service Run away from this place
Comment from Hotel Management
26 Apr 2018 by Gerti, Hotel Management
What you write here, is not true !!! All fees are indicated and can be checked before booking, you only have to read the indications. There are no fees for shampoos, and no fees at all for pets. Please consider, that you are not allowed to tell things which are not right. This is not true !!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas, US

Self-service apartment style

Posted 6 Aug 2017
Bring all your stuff, including bathroom towels. Also this hotel charges $11.00 for every adult (16+) as final cleaning fee during the stay. I am not impressed being a royal Marriott member .
Comment from Hotel Management
12 Aug 2017 by Gerti, Hotel Management
You forgot to mention the very economic daily rate of the apartment which was only 25,50 per adult !!! Yes of course there is a final cleaning fee per person, which is common for holiday flats. Our guest may decide whether they book a room in the hotel area with all services or the cheap version in the holiday apartment area, where you can add extras according to your own needs, this is what you did :-)
5 out of 5
by A verified traveler

Posted 7 Jun 2024
angenehmer Aufenthalt sehr Hundefreundlich kann man weiterempfehlen
4 out of 5
by A verified traveler

in gutes Hundehotel

Posted 2 Oct 2020 on Hotels
Das Zimmer war sauber und bequem. Das Personal freundlich. Sonderwünsche wurden umgesetzt. Dogsitting war pünktlich und zuverlässig. Leider kein Aufzug. Für Leute mit gesundheitlichen Einschränkungen nur bedingt empfehlenswert. Mir fehlte beim Empfang und bei der Verabschiedung die Hilfe beim Gepäck. Wahrscheinlich hätte ich sie erhalten, wenn ich darum gebeten hätte. Für mich ist solch ein Angebot aber eine selbstverständliche Serviceleistungen. Doch alles in Allem ein gutes Hundehotel, welches ich auch weiter Empfehlen kann.
4 out of 5
by A verified traveler

Prima verblijf

Posted 2 Mar 2020 on Hotels
Omgeboekt naar andere kamer zonder balkon, wel korting wat prima was. Voor ons een goede plek voor wintersport waarbij ontbijt en avondeten zeer goed geregeld was.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Feb 2020 on Ebookers
5 out of 5
by A verified traveler

Cssr

Posted 5 Feb 2019 on Hotels
Výborné
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted 15 Mar 2018 on Hotels
Comment from Hotel Management
10 May 2018 by Gruber, Hotel Management
Thank you for your response!
2 out of 5
by A verified traveler

Posted 12 Mar 2018 on Hotels
Zamluvený jsme měli apartmán s kuchyňkou. Dostali jsme dvoulůžkový pokoj bez kuchyně. teprve na naši reklamaci jsme musel skoro hodinu čekat na pokoj s kuchyňkou. Personál mnoho ochoty nepobral. Ač jsme dopředu psali, že přijedeme v 18,00 hodin, pokoj nebyl připravený. Jinak bylo všude čisto, akorát nám vůbec neukázali, kde je lyžárna a v podstatě s námi nikdo nemluvil.
Comment from Hotel Management
10 May 2018 by Gruber, Hotel Management
Vážení hosté, Je nám líto, že s vaší rezervací bylo zřejmé, že se něco pokazilo. Neumím si představit, že její pokoj nebyl dokončen v 18:00. Zde se musela stát chyba! V pokoji je informační složka a hosté jsou k dispozici 24 hodin denně. Obě z místnosti, stejně jako z recepčního telefonu, který je zde uklizený v několika jazycích. Možná vám to ukáže ještě jednou! Rádi bychom se znovu omluvili, že se vám něco zřejmě stalo! upřímně, Rodina Gruber
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