Ratings based on 484 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Aug 2024
Terrible service for a 5 stars hotel
by A verified traveler
Posted 1 Dec 2023 on Wotif
uns hat alles gefallen, ganz besonders die Freundlichkeit des Personals in allen Bereichen. Einzig im Kurhaus-Restaurant war es einfach zu kalt
by A verified traveler
Posted 26 Aug 2023
Great Location, Great Architecture, But There Are Way Too Many Dogs and Kids At The Hotel
Comment from Hotel Management
26 Aug 2023 by Thies C. Bruhn -Managing Director-, Hotel Management
Dear Bjoern, Thank you so much for sharing your experience with us. We hope to welcome you back in the near future for another memorable stay. Warm regards, Thies C. Bruhn Managing Director Grand Hotel Heiligendamm
by A verified traveler
Posted 22 Aug 2022
Great Location! Great Hotel!
Comment from Hotel Management
25 Aug 2022 by Thies C. Bruhn Geschäftsführender Direktor, Hotel Management
Dear Bjoern, Thank you for your review. We are delighted that you enjoyed your stay with us at the Grand Hotel Heiligendamm so much. We are very pleased that you liked our ensemble in the "White City by the Sea" so much. The hotel complex with its first buildings dating back to 1793 has its very special charm as the founder of the German "baths style". We are looking forward to your next stay at the Grand Hotel Heiligendamm. With kind regards Thies C. Bruhn General Manager
by A verified traveler
Very pleasant stay
Posted 13 Oct 2020 on HotelsVery nice hotel, not the most modern but very pleasant stay.
Comment from Hotel Management
14 Oct 2020 by Thies C. Bruhn, General Manager, Hotel Management
Dear guest,
Thank you for your review. We are delighted that you enjoyed your stay with us at the Grand Hotel Heiligendamm so much.
We are very pleased that you liked our ensemble in the "White City by the Sea" so much. The hotel complex with its first buildings dating back to 1793 has its very special charm as the founder of the German "baths style".
We are looking forward to your next stay at the Grand Hotel Heiligendamm.
With kind regards
Thies C. Bruhn
General Manager
by A verified traveler
Amazing but service was not good.
Posted 9 Dec 2019 on HotelsThe stay was amazing. Service in the restaurant and bar was not professional.
by A verified traveler
Posted 27 Aug 2019 on Hotels
by A verified traveler
Posted 19 Aug 2019 on Hotels
Just wonderfull, outstanding location and service
by A verified traveler
It's been up and down yet this trip great.
Posted 14 Jul 2019 on HotelsBeen here now almost yearly for at least five years if not longer and have experienced the change of management over those years and the ups and downs of service. This go-around we were quite happy with the service and the location remains a treat it this is what you are looking for. We come for the great breakfasts and the pool as well as beachfront property. Our son loves the pool area and I like the gym, which over the years remains positively up-to-date. We actually never go to dinner at any of the hotel's restaurants as they are outrageously overpriced and mediocre. We just jump in the car or walk to other restaurants. They quality isn't top-notch but it's food and the price is better for what you get. We've also had issues with staff in the past but again, this time around, everyone was a nice as could be and from check-in to check-out we were impressed with the quality. We know how bad it could be as we've seen in years past so worked out well this time. I just hope they hold the level of service they have now and continue to keep the property up to date. One gripe which many others have had is the lack of electrical outlets in the rooms but this is probably more an issue with the building than the hotel not updating. You can find outlets but more would be nice and some direct USB plugs even better.
by A verified traveler
Posted 31 May 2019 on Travelocity
best sauna and haman I have ever used. loved the Molli train where the hotel had it's own stop. hotel area was gorgeous.
