Ratings based on 23 Verified Reviews
3.2 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Mar 2020
by A verified traveler
Posted 14 Feb 2020 on Hotels
by A verified traveler
Posted 10 Jan 2020 on Hotels
Although the place was converted from a prominent family home, the rooms needs some sprucing up. Not all rooms have accessible windows. The bathroom was a letdown, not enough ventilation; making it damp all the time. Location was great. Staff friendly and helpful. Rooms come with acceptable breakfast.
by A verified traveler from Nashville, TN
Posted 3 Dec 2019
I reserved a room with with double or a queen size bed. When i arrived there, they offered me a single bed with a public shower. I explained to them that i have never stayed in a room with public shower before. They offered to change my room but they said it would be additional p200 per night since i was with my wife. They said that room was booked by me and i should be the Only one to stay in the room. This was very disappointing ! I have Always booked a room and it has always been for 2 adults! Breakfast was included for this booking, but they said it would be additional p150 for my wife's breakfast per day in addition to the p200 they charged per night for her. Room was very smelly. There was strong odor of mildew. You could see the paint peeling off the walls from the moisture in the room. There were many signs of mold on the wood flooring... But, I had no choice but to endure all the disappointments since my booking was nonrefundable and it was too late for me to make another reservation.
by A verified traveler
Posted 2 Nov 2019 on Hotels
by A verified traveler
Posted 15 Feb 2019
Very good location. Good breakfast. The only downside is the cleanliness of the bathroom and the overall decor of the room and the noise outside the room especially in the morning. The hotel needs to focus a lot on the cleanliness of the room and bathroom.
by A verified traveler
Posted 26 Nov 2018 on Hotels
by A verified traveler from Houston, Texas
Posted 20 Sep 2018
Had a very pleasant stay in this hotel. Courteous and attentive staff. Great value for money, we stayed for 8 days here. Accessible to all transport, few minutes to downtown area. Free breakfast is a plus! Make sure to call the hotel though, I had a minor problem with the booking. Good thing I called before my trip. I will surely go back to this hotel when i'm in Bacolod.
Comment from Hotel Management
30 Nov 2018 by White Hotel Team, Hotel Management
In behalf of management, we thank you for your positive feedback. We will continue to do our best to keep you satisfied. We hope to see you again soon. You may reach us thru our website or facebook page. Again, thank you!
by A verified traveler
never again
Posted 4 Jul 2018 on Hotelsthe hotel's a really old house. the room smelled really old. the bed itchy. and there were crawlies
by A verified traveler
Lazy Hotel staff
Posted 23 Jun 2018I understand that this is a budget hotel however I didn't expect that their staff will act more like a guest, as one of their receptionist is really lazy (her shift is around 7am onwards) There are several time that we saw her lying down at the hotel sofa. And even though we're at the table she keeps on lying down. For me she is rude. When we checked in, she just throw our IDs though she said sorry after that We really wanted to stay long but it is really annoying to see how this receptionist do her job. The toilet bowl in the room that we stayed is also yellowish and the room itself smells smoke. I dont know if this is really normal with a budget hotel as I did not experience this with the others.
Comment from Hotel Management
30 Jun 2018 by -White Hotel Bacolod, Hotel Management
Thank you very much for your honest review. Your review is very much appreciated.
With your concerns, and we will look through it and talk to our staff during our evaluation. As for the maintenance, we are currently troubleshooting concerns in all rooms like the ventilation, water supply and the like which could be the possible cause of the yellowish tinge in the toilet bowl.
Thus, we would like to apologize for your negative experience during your stay. The hotel is doing its best to further improve our services and guests quality stay.
Thank you again, from the White Hotel Bacolod Team. :)
