Ratings based on 69 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Very nice place
Comment from Hotel Management
15 Oct 2024 by JOHN TANJANGCO, Hotel Management
Thank you for your review of Sugarland Hotel Ms. Maria Lorna, and for rating the hotel a 5 out of 5 (perfect) in Expedia. We hope to welcome you back at the hotel and to creating more positive and outstanding experiences with you in the months to come.Sincerely,John TanjangcoGeneral Manager
by A verified traveler
Posted 4 Oct 2024
E cellent
Comment from Hotel Management
11 Oct 2024 by John Tanjangco, General Manager, Hotel Management
Thank you for the review Ms Maria Lorna and we hope to welcome you back in Sugarland Hotel on your next visit to Bacolod City.
by A verified traveler
Posted 30 Sep 2024
Excelent
Comment from Hotel Management
16 Oct 2024 by John Tanjangco, General Manager, Hotel Management
Thank you for the review Ms Maria Lorna shared on Expedia and for the 5 out of 5 rating of Sugarland Hotel! We hope to welcome you back on your next visit to Bacolod City.
by A verified traveler
Posted 15 Aug 2024
Nome
Comment from Hotel Management
20 Oct 2024 by JOHN TANJANGCO General Manager, Hotel Management
Thank you for sharing on Expedia your 5 out of 5 rating of Sugarland Hotel, Ms. Maribeth. We are happy to know you enjoyed your stay with us last August 2024. We look forward to welcoming you back on your next visit to Bacolod City.
by A verified traveler
Posted 10 Aug 2024
Food buffet is not good the staff is hard to deal not friendly the lady in the front is not good to deal and arrogant not accommodating. The room is okay but air conditioning is not cold as I needed. The parking is Kay the guard on duty is very nice and friendly.good job guard!
by A verified traveler
Posted 31 Jul 2024
I like the beautiful lobby and the room .
Comment from Hotel Management
20 Oct 2024 by JOHN TANJANGCO, General Manager, Hotel Management
Thank you for taking the time to write about your experience of Sugarland Hotel Ms. Joanna. We are pleased to learn that you liked the design of our lobby and the rooms. The recent renovation was meant to highlight the hacienda feel and vibe in the hotel and it is always a delight when our guests notice this and appreciate it. We hope you will consider staying with us again on your next visit to Bacolod City and look forward to welcoming you back home.
by A verified traveler
Posted 10 Jul 2024
Limited parking, I lost my shoes in my room.
by A verified traveler
Posted 22 Jun 2024 on Hotels
The towels have seen better days. There are no dental kits, facial tissues, slippers, or extra toilet rolls. You'll need to request these from HouseKeeping.
by A verified traveler
Posted 19 May 2024
Poor wifi, toilet didn’t flush well, and noisy.
by A verified traveler
Posted 19 May 2024
Poor wifi, toilet didn’t flush well, and you can hear the noise of the other guests and staff walking in the hallway.
