Ratings based on 52 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024 on Hotels
by A verified traveler
Posted 2 Sep 2024 on Orbitz
Great staff and excellent customer service especially by the receptionist. Definitely a place to recommend!
by A verified traveler
Posted 26 Jan 2024
Great place and great hostess service .
by A verified traveler from Taylorsville
Posted 18 Jan 2024
by A verified traveler
Posted 21 Dec 2023
by A verified traveler
Posted 1 Dec 2023 on Hotels
by A verified traveler
Posted 30 Oct 2023
If you are looking for a peaceful retreat, this is the place ! Lovely, friendly, kind staff.
Comment from Hotel Management
2 Nov 2023 by xcabal staff, Hotel Management
Thank you very much for your feedback! It was a pleasure to host you.
by A verified traveler
Posted 10 Sep 2023
Hermoso lugar a pasos de la laguna.
Mi habitación con la mejor vista, y una terraza increíble.
Excelente opción en Bacalar
Comment from Hotel Management
12 Sep 2023 by Xcabal, Hotel Management
Muchas gracias por su comentario, fue un placer haberlo recibido. Los esperamos cuando gusten.
by A verified traveler
Posted 21 Aug 2023
Hotel has an espectacular view, good restaurant, an amazing staff. The only area to improve is that they need to be attentive to the details. For example: room walls with poor paint, spider webs on roofs and corners, some floor boars were loose or broken, sink pipeline with tape and others details.
Comment from Hotel Management
21 Aug 2023 by Xcabal, Hotel Management
Thank you for your feedback! it was a pleasure to host you, and well do our best to improve our service
by A verified traveler
Posted 13 Jul 2023
Comment from Hotel Management
15 Jul 2023 by Equipo Xcabal, Hotel Management
We are very sorry that your stay wasnt very good. Well do our best to improve our service.
