Ratings based on 26 Verified Reviews
4.5 Room cleanliness
5.0 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
The pool is very far from the room. Sliding doors don’t close properly allowing mosquitos to come in. I don’t blame the staff. They are very friendly and tried to help however this property doesn’t look like anything advertised. The bed is made of cement and the mattress is hard. We can’t sit on the porch due to bats droppings and smells of bats.
by A verified traveler
Posted 31 Jul 2023
The Royal Palm was amazing and my family and I cannot wait to return. Amari was so helpful and so easy to contact via WhatsApp. Upon arrival she offered me a cold beer and created us with the cutest resident puppy named Mila.
Check in was easy and check out was even better.
Our room was clean and comfortable with sky tv and internet access. Bathroom was in great conditions.
The best part is having the room right on the lagoon, it’s beautiful and clean. My daughter and I swam daily and watched the sunrise right on the dock.
Also, great location as there is a restaurant right across the street and basically on the property. Town is a 2 min drive and if it weren’t as hot as it was in July, we could have also walked.
We cannot wait to return!
by A verified traveler
Posted 9 Feb 2023 on Hotels
by A verified traveler from Foster City
Posted 11 Apr 2022
Amazingly Beautiful Resort loved ever moment..can’t wait to return my new favorite place.Bacalar
by A verified traveler from Washington
Posted 10 Jan 2022
The private dock is amazing. Perfect place to salute to the sun in the morning. The lake is a dream.
Comment from Hotel Management
16 Jan 2022 by RPB Staff, Hotel Management
¡Hola Alfonso! Gracias por haberte hospedado con nosotros. Esperamos hayas pasado unos días mágicos y nos visites nuevamente en un futuro.
by A verified traveler
Posted 14 Oct 2021 on Hotels
Comment from Hotel Management
14 Nov 2021 by RPB Staff, Hotel Management
¡Hola Guillermo! Gracias por haberte hospedado con nosotros. Esperamos hayas pasado unos días mágicos con nosotros y nos visites nuevamente en un futuro.
by A verified traveler from Mexico
Posted 12 Sep 2020
Es un lugar excelente para relajarse y sentirse bienvenido, la señora encargada es un amor , muy atenta y amable !! Todo muy limpio, ordenado y con todos los servicios !! Son súper flexibles en el horario de la alberca siempre y cuando no molestes a los otros huéspedes !! Todos súper amables sin duda volvería !!
by A verified traveler from California
Posted 10 Feb 2020
We loved that we had private access to the lagoon just a short drive from the room. They have a 2-person kayak, bicycles for our use, a paddle boat and a dock with a hammock! The owners were excellent about communicating with us before and during our stay!
by A verified traveler
Posted 5 Jun 2024 on Hotels
by A verified traveler
Posted 27 May 2024 on Hotels
Todo muy bien, la habitación es muy bonita
