Ratings based on 228 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
i dont like the hotel
Comment from Hotel Management
2 Sep 2024 by General Manager, Hotel Management
HelloThank you for your feedback, our priority is always you. We are sad to know your experience with us wasn't the best as normally it is. We are working on your feedback immediately.We offer you an apology for the inconvenience you had during your stay with us.
by A verified traveler
Posted 28 Jul 2024
Mia Hotels was a very good resort not the high end luxury property as they called themself but if I have a thing to return will be because the food!! The only one restaurant serves breakfast, lunch and dinner and the food is absolutely delicious, very well presented and with elegance and variety. Rooms are good very comfortable and with some luxury details, the property in general definitely needs some attention, we did not use the pool but was not welcoming to swim there, the hotel was pretty empty, the area of the lagoon to swim is nice and pretty, but make sure you have repellent as there are lot of mosquitoes but A LOT! In general we spend a nice time there.
by A verified traveler
Posted 22 Jun 2024
We didn’t like that the rooms are upstairs on a spiral staircase that is very narrow and slippery. We didn’t like the one the rooms had a key light in the bathroom not working and never replaced. We didn’t like that one of the rooms had issue accessing and had to go to the lobby several times to complain and we like that they offered free breakfast for one night as compensation ; we liked the spa facilities and the staff there. We also like tombs quality of the food at the restaurant.
by A verified traveler
Posted 24 Mar 2024
Hotel muy bien localizado y el servicio muy bueno. Buena seleccion de menu en desayuno y cena.
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Saludos Guillermo, gracias por habernos elegido para poder servirle. Le esperamos pronto
by A verified traveler
Posted 13 Nov 2023
Suites are nice and spacious
Staff you can find different treatment, at the lobby Tania is very nice.
Food at the restaurant is ok 3 out of 5, service can be better took longer than it should to get a drink or even for them to take the order, not lack of staff there was only two tables with 2 guests each and maybe 5 staff members, not the usual good service you expect in Mexico.
Get your tours at the town, 1/2 price
Wave runners not working
Anyways, a great place to relax, we ended up dining in town where you have great options
The hotel is 10 mins from town, you may find another option closer or in town for similar or better price
by A verified traveler
Posted 26 Sep 2023
Muy padre todo solo en la noche era un problema las hormigas para los niños y deberían tener un paquete todo incluido
by A verified traveler
Posted 28 Jun 2023
Very peaceful and quite
Comment from Hotel Management
15 Aug 2023 by Mia Bacalar Team, Hotel Management
Thank you for choosing Mia Bacalar, your comments are really appreciated, we had a wonderful sense of having done the right thing, we will love to have you back in a near future.
by A verified traveler
So disappointing and poor service
Posted 8 Mar 2023 on HotelsGiven that this hotel is billed as 5 stars I didn’t receive 5 star service here. Most disappointing was the lack of accountability when things were wrong - we stayed for 6 nights and booked a room with a jacuzzi in. On three separate occasions we mentioned that this was not working and could not be used - at no point was another room offered, or a refund for any portion of the stay (other rooms without a jacuzzi had been available at a lesser price). I was just told to leave a review on Trip Advisor.
Food at the restaurant was not particularly good.
Overall I think that other 5 star hotels in the Bacalar region provide a much more pleasant experience.
Comment from Hotel Management
16 Mar 2023 by ecommerce, Hotel Management
First and foremost thank you very much for having chosen Hotel Mia Bacalar Luxury resort & Spa , we appreciate your feedback , are very valuable to us, this comments will be shared with those in charge of each area indicated. We are very sorry for the inconvenient you had in your recently stay. We will work hard to fix the issue you experienced. We reiterate our thanks for the time dedicated to writing, kind regard
by A verified traveler
Posted 25 Feb 2023
Just absolutely beautiful property and wonderful staff. Relaxing vacation in a gorgeous area
Comment from Hotel Management
16 Mar 2023 by ecommerce, Hotel Management
Thank you we Appreciate your feedback and for the time you spent on writing your kind words, Your comments are really appreciated, and we had a wonderful sense of having done the right thing. Once again thank you for choosingMia Bacalar Luxury resort & Spa , we will love to have you back in a near future. Best Regards
by A verified traveler
Posted 16 Jan 2023
Exelent
Comment from Hotel Management
16 Mar 2023 by ecommerce, Hotel Management
First and foremost thank you very much for having chosen Hotel Mia Bacalar Luxury resort & Spa , we appreciate your feedback, we will love to have you back in a near future. Best Regards
