Ratings based on 264 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The property is secluded, quiet and safe.
by A verified traveler from Rochester
Posted 3 Dec 2024
The view from our room was absolutely breathtaking! Cleanliness in the room needs improvement. Taking a shower the first day was a horrible experience. Drain was clogged and water completely flooded the bathroom. We used towels to prevent water from running into the bedroom. Issue was reported and not addressed until later in the day (staff is not available until 8:00am). No apologies were given.
by A verified traveler
Posted 27 Oct 2024
Quiet, beautiful area, peaceful. Great food at the restaurant. Clean, comfortable. The only suggestion would be complimentary coffee since the restaurant doesn’t open until 8 and for early risers it’s tough to have to wait for coffee
by A verified traveler
Posted 25 Oct 2024
Very wonderful staff, always attentive. The grounds are rustic. Uneven ground could be difficult for some people. The rooms are great, updated and safe.
by A verified traveler
Posted 26 Sep 2024 on Hotels
Incredible stay! Location was nice and secure with private access to the lagoon. The staff was extraordinarily nice and helpful. Check in was a breeze the girls at the front desk were very nice. Our room was spacious, the AC was perfect and our bed was probably the most comfortable bed I’ve ever slept in. Would definitely recommend this hotel!
by A verified traveler
Posted 23 Sep 2024 on Hotels
by A verified traveler
Posted 22 Sep 2024
The hotel has no ammenities at all, a very small restaurant with no AC. We did not have hot water on the first day and had to call maintenance for the bathroom.
They cleaned leaves with a VERY noisy machine daily distrupting all the peace.
No pool, yes you have a beautiful lagoon but only 6 very uncomfortable beds.
The hotel is very far from everythong so taxis are very expensive.
Staffnis amazing though and food was great.
by A verified traveler
Posted 14 Aug 2024
Loved loved this property… wished I’ve stayed 2 nights instead of one. It’s a 10 minute drive to downtown as MBH Maya Bacalar is in the middle of jungle but so nice to wake up to the scenery and the amazing lagoon. The kids enjoyed every second of our stay. We took advantage of the paddle boards kayak and of course swimming in this beautiful lagoon. Can’t wait to go back to this amazing place.
by A verified traveler
Posted 30 Jul 2024
by A verified traveler from Downey
Posted 23 Jul 2024
