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Khaban Bacalar Hotel Boutique

3.5 star property
Lakefront hotel with free breakfast and spa services

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Photo gallery for Khaban Bacalar Hotel Boutique

1 bedroom, premium bedding, pillowtop beds, minibar
Exterior
Balcony view
1 bedroom, premium bedding, pillowtop beds, minibar
1 bedroom, premium bedding, pillowtop beds, minibar
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Parking included

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Master Double Suite with Balcony Lagoon View

1 bedroom, premium bedding, pillowtop beds, minibar

Master Double Suite with Balcony Lagoon View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Premium bedding
Blackout drapes/curtains
Ceiling fan
Pillowtop bed
Separate bedroom
  • 45 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double with Balcony Garden View

View from room

Deluxe Double with Balcony Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Premium bedding
Blackout drapes/curtains
Ceiling fan
Pillowtop bed
Separate bedroom
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite with Balcony Lagoon View

1 bedroom, premium bedding, pillowtop beds, minibar

Master Suite with Balcony Lagoon View

Highlights

Balcony
Soundproofed
Air conditioning
Premium bedding
Blackout drapes/curtains
Ceiling fan
Pillowtop bed
Separate bedroom
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room with Balcony

1 bedroom, premium bedding, pillowtop beds, minibar

Double Room with Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Premium bedding
Blackout drapes/curtains
Ceiling fan
Pillowtop bed
Separate bedroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Khaban Private Pool Lagoon Front - up to 6 people

1 bedroom, premium bedding, pillowtop beds, minibar

Villa Khaban Private Pool Lagoon Front - up to 6 people

Highlights

Balcony
Soundproofed
Private pool
Air conditioning
Pillowtop bed
Premium bedding
Separate bedroom
Ceiling fan
  • 120 sq m
  • Lagoon view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe King with Balcony Garden View

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe King with Balcony Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Premium bedding
Blackout drapes/curtains
Ceiling fan
Pillowtop bed
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 10 min walk - 0.8 km
  • Laguna Bacalar Ecological Park - 15 min drive - 12.4 km
  • Fort of San Felipe - 15 min drive - 13.1 km
  • Municipal Spa of Bacalar - 17 min drive - 13.8 km
  • Cenote Cocalitos - 19 min drive - 16.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 54 min drive

Restaurants

  • ‪La Playita - ‬14 min drive
  • ‪Marisqueria el Taco Loco - ‬11 min drive
  • ‪El Sazón a la Mexicana - ‬13 min drive
  • ‪Finisterre Bacalar - ‬14 min drive
  • ‪Yerbabuena - ‬13 min drive

About this property

Khaban Bacalar Hotel Boutique

Hotel near Lake Bacalar
Located close to Laguna Bacalar Ecological Park and Canal de los Piratas, Khaban Bacalar Hotel Boutique provides free breakfast (local cuisine), a terrace, and a garden. Treat yourself to spa services, such as a body treatment, a massage, or a facial. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a restaurant.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and tour/ticket assistance
  • Smoke-free premises
Room features
All guestrooms at Khaban Bacalar Hotel Boutique have thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Rainfall showers and eco-friendly toiletries
  • Wardrobes/closets, balconies, and LED light bulbs

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Canoeing
  • Kayaking
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • No elevator
  • Tile flooring in room

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • LED lighting
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 5000 per vehicle (roundtrip, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Khaban Bacalar
Khaban Bacalar Bacalar
Khaban Bacalar Hotel Boutique Hotel
Khaban Bacalar Hotel Boutique Bacalar
Khaban Bacalar Hotel Boutique Hotel Bacalar

Frequently asked questions

Does Khaban Bacalar Hotel Boutique have a pool?

Yes, this property has an outdoor pool.

Is Khaban Bacalar Hotel Boutique pet-friendly?

No, pets are not allowed at this property.

How much is parking at Khaban Bacalar Hotel Boutique?

Self parking is free at this property.

What time is check-in at Khaban Bacalar Hotel Boutique?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM.

What time is check-out at Khaban Bacalar Hotel Boutique?

Check-out is at noon.

Does Khaban Bacalar Hotel Boutique provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 5000 per vehicle applies.

Where is Khaban Bacalar Hotel Boutique located?

Situated on a lake, this hotel is 0.4 mi (0.7 km) from Lake Bacalar and within 9 mi (15 km) of Laguna Bacalar Ecological Park and Fort of San Felipe. Canal de los Piratas and Municipal Spa of Bacalar are also within 9 mi (15 km).

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Khaban Bacalar Hotel Boutique Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 44 out of 70 reviews
Rating 8 - Good. 10 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 7 out of 70 reviews

9.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Everything was great! Location, food, rooms, service
Stayed 4 nights in May 2025

10/10

Limited on the food The outside of the property was not to clean to many leaves
Stayed 3 nights in Jun 2025

10/10

Nice resort, i will be back again. Calm & relax
Stayed 2 nights in Jan 2025

10/10

Place was quiet and peaceful
Stayed 2 nights in Jul 2024

10/10

The service was excellent. The food was excellent. I would stay here again in a heartbeat.
Stayed 1 night in Aug 2024

10/10

Nice place to stay quite, beautiful view to lake, staff friendly .
Stayed 2 nights in Sep 2023

6/10

Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Stayed 2 nights in Feb 2025

8/10

View was beautiful
Stayed 5 nights in Apr 2024

10/10

Amazing place to relax.
Stayed 2 nights in Aug 2023

10/10

We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
Stayed 4 nights in May 2024

2/10

Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Stayed 1 night in Feb 2025

6/10

Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Stayed 2 nights in Nov 2023

10/10

This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
Stayed 3 nights in Jul 2023

10/10

Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
View from villa 11
Stayed 2 nights in Apr 2023

2/10

Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.

10/10

Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Stayed 3 nights in May 2025

8/10

No es amigable para personas con problemas de movilidad
Stayed 2 nights in Mar 2025

10/10

Stayed 3 nights in Mar 2025

8/10

El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
Stayed 4 nights in Mar 2025

10/10

El personal muy amable, la comida deliciosa, las habitaciones muy limpias y con aire acondicionado, es un lugar para relajarse
Stayed 3 nights in Feb 2025

8/10

Bonito hotel, alejado del centro, habitaciones limpias
Stayed 1 night in Dec 2024

6/10

Stayed 4 nights in Dec 2024

6/10

The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
Stayed 7 nights in Dec 2024

10/10

Stayed 1 night in Dec 2024

2/10

Acceso incómodo, poco personal, no existe alguno número para hablar con gente del hotel,
Stayed 2 nights in Dec 2024