Ratings based on 55 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Great
by A verified traveler
Posted 2 Jul 2024
Great area right across from lagoon, free breakfast. This property seems as it’s family owned, same faces everyday. Really enjoyed it here.
by A verified traveler
Posted 26 Aug 2023 on Hotels
by A verified traveler from Surprise
Posted 15 Jun 2023
When we visit Bacalar again we will definitely stay here again. All of the staff were extremely friendly and helpful. The room was very nice and the bed was comfortable. Beautiful rooftop terrace with hammocks and loungers to look out over the blue water. Breakfast was very good as well. We would highly recommend this hotel.
by A verified traveler
Posted 16 Feb 2023
I have no idea how any of this went because the hotel never got my reservation from Expedia. We drove 5 hours from Cancun only to be told that we didn’t have a hotel room. The staff was rude and unhelpful and basically said it wasn’t their problem. We had to scramble to find another room at 9p while being exhausted from a 17 hour day of travel.
by A verified traveler from Hidalgo
Posted 7 Oct 2022
Nice place! Well located! Vero friendly staff! Love it
by A verified traveler
Great place to stay
Posted 24 Jun 2022 on HotelsBeautiful cozy hotel in front of lagoon, excellent service, great breakfast included, excellent host, highly recommend.
by A verified traveler
Posted 1 Dec 2021
Nice location, friendly staff, beautiful top terrace with a view.
by A verified traveler
Excelente estancia de fin de semana
Posted 21 Jun 2021 on HotelsTodo muy bien. Súper amables en el servicio. Muy limpio, cómodo y buen desayuno. Definitivamente consideraría volver.
by A verified traveler
Posted 21 Apr 2021
Friendly staff
